Performance Quality Improvement Coordinator
 Merakey | |
vision insurance, tuition reimbursement
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 United States, Pennsylvania, Philadelphia | |
 Nov 15, 2024 | |
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Are you looking for an opportunity to advance your career while working with an extraordinary team? At Merakey, we put our heart and soul into everything we do. We are seeking a Performance Quality Improvement Coordinator to join our team at our program in Huntingdon Valley, PA.
This position requires Incident Management experience, as well as the ability to manage multiple deadlines. This position is the first level of notification for all reportable investigations and will manage each investigation to its completion. This requires coordination with program operations and the Quality Compliance Organization (QCO) for timely reporting into the state's electronic incident management system, follow-up and incident closure. Specific incident management experience is preferred, along with an understanding of the investigation process for all incident types. The ideal candidate will know how to maintain accurate data and must possess excellent writing and verbal skills. Computer skills are necessary, as this position will be reporting into an external incident management system and will enter data, run reports from the system and provide written communications upon request. Responsibilities: * Receive notifications of an incident and follow proper protocols based on incident type. * Notify the QCO and or HR of an incident and the need for investigation, providing the initial details of the incident. * Keep track of all incidents, from initial reporting to closure. * Communicate effectively with investigators to ensure the process is moving in a timely manner to meet all benchmarks - Provide weekly updates to operations and PQI Director on the status of incidents. * Comprehensive knowledge of state regulations utilized by the program supported. * Coordinate, maintain, and analyze incident data using centralized system. * Oversight of incident management database and designated point person for data entry, coordinating the completion of incident reports, adhering to established time frames. * Track trends and patterns to increase incident awareness and decrease occurrences - Monitor incident hotline to ensure completion of internal and external notifications * Participate in PQI and QCO meetings to ensure quality assurance activities as appropriate * Support the programs in all quality assurance activities, training, and or initiatives as assigned. * Complete audits of incident reporting activities and/or program. * Participate in investigation review meetings. * Support the programs during surveys/inspections as needed. * Follow-up on disapprovals from county and or state. * Respond to audits for open cases and/ or late closures. Benefits Merakey offers medical, dental - vision insurance plans, competitive compensation plans and more! * DailyPay * Work/Life Balance * Flexible Schedules * Cell Phone Discount Plans * Employee Referral Bonuses * Tuition Reimbursement * Care.com Membership About Merakey Merakey is a non-profit provider of developmental, behavioral health, and education services. More than 8,000 employees provide support to nearly 40,000 individuals and families throughout 12 states across the country each year. Click here to watch a video about Merakey. Merakey strictly follows a zero-tolerance policy for abuse. Merakey is proud to be an Equal Opportunity Employer! We deeply value diversity and do not discriminate on the basis of race, religion, color, national origin, ethnic background, sex, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or disability status. Moreover, we are committed to creating teams that reflect the diversity of the communities we serve and encourage applicants from underrepresented backgrounds to apply. Merakey welcomes all Veterans to apply! The ideal candidate will possess the following qualifications: * Bachelor's degree with at least 2 years of experience preferred OR associate's degree with 4 years of experience within Human Services related field. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled | |