Customer Service Representative

Come Work with Us!

Taylor Corporation is a growing, dynamic company with big plans for the future - and our people. Family owned and proud of it, we power our employees' potential and strive to create opportunity and security for every member of the team. We're passionate about our work, we believe there is always a better way, and we're in this for the long haul.

Ready to build a career? It's time to look at Taylor.

Your Opportunity:Corporate Graphics Commercial, a Taylor Corporation company, is seeking aCustomer Service Representativeto join their team in North Mankato, MN! The primary purpose is to understand, communicate, and satisfy our customer's needs. The customer service representative acts with a sense of urgency, is solution-oriented, approachable, professional, and takes great pride in working with customers to deliver an experience that meets and, at times, exceeds their expectations. This position will manage the overall relationship and coordination of all projects for various valued customers. This includes assisting the customer with orders and quote requests, and ensuring that our internal production personnel have the necessary information to complete jobs accurately and on time.

Shift Available:

• Monday - Friday from 8:00AM to 5:00PM
• Must be on-site at our Corporate Graphics Commercial location in North Mankato, MN

Your Responsibilities:

• Plan job production flow, including labor hours and specific operations
• Provide in-house support for sales representatives, customer service, and production
• Anticipate internal and external customers' needs whenever possible and respond quickly and accurately
• Document and maintain SOP's as needed for accounts including processes between customer and operation center
• Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer's experience
• Receive complaints from sales and/or customers and document details
• Write clear and concise instructions for production personnel to follow
• Be the voice of the customer to our production team.
• Support remote sales in efforts to grow revenue by managing tasks at the plant in the absence of an onsite sales rep

You Must Have:

• High school degree or GED (general education degree)
• 1+ years of experience in a customer service or customer support role
• Effective written communication skills and the ability to create short correspondence and memos for a variety of audiences
• Effective verbal communication skills and the ability to effectively present information one-on-one and in small group situations to customers, clients and other employees of the organization in person or via phone
• Effective time management skills and the ability to manage and prioritize multiple tasks in a stressful environment
• Experiencing coordinating or managing projects from start to finish
• Proficiency with Microsoft Suite - Excel, Word, and Outlook

We Would Prefer:

• Understanding of Commercial Print
• Experience with Monarch and Hagen programs

About Taylor Corporation

One of the largest graphics communications firms in North America, Taylor's family of companies provide a diverse set of products, services and technologies addressing the toughest communication challenges. For nearly 50 years, Taylor has been a premier provider of powerful and innovative products, services and expertise for individuals, businesses and distributors large and small. Our 10,000+ employees spanning 26 states and seven countries work diligently to create the interactive, printing and marketing solutions that have helped build some of the world's more recognizable brands. Everything we do begins with identifying the unique priorities and needs of our customers and creating one-of-a-kind solutions. We offer a comprehensive benefit package including several health plans to choose from, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, 401(k) plan with company match, paid time off (PTO) and 64 hours of annual holiday pay.

The Employer retains the right to change or assign other duties to this position.

Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Taylor Corporation including all partners and affiliates is an Equal Opportunity Employer/Veterans/Disabled.