Technology Delivery Manager

OUC - The Reliable One is presently seeking a Technology Delivery Manager to join the Transformation division. At OUC, we don't just work - we're building a bright future of innovation and transformation for future generations.

We are seeking a technical project management professional to manage the business alignment, planning, development, and implementation of technology products. In this role, you will be responsible for maintaining strong business partnership and alignment, ensuring successful execution of transformation programs in alignment with business strategy, delivery of stable technology products and improving our services to ensure business satisfaction.

OUC is an industry leader and the second largest municipal utility in Florida committed to innovation, sustainability, and our community. OUC's mission is to provide exceptional value to our customers and community by delivering sustainable and reliable services and solutions.

Join a team of visionary Change Agents, Strategists, and Community Ambassadors who understand the vital role of diverse experiences in powering creativity and industry transformation. At OUC, each position contributes to the success and achievement of our goals. Click here to learn more about what we do.

The ideal candidate will have:

• Bachelor's degree in Computer Science, Information Technology or Business Administration from an accredited university (required)
• PMP or other project management certification or equivalent experience (PMP equivalent to 3 years of related work experience) required
• Minimum of seven (7) years of experience in project management, including successful oversight of large, complex projects or programs (required)
• Minimum of five (5) years of experience in the software or utility industry, including progressively responsible experience in the development of application systems (required)
• PMI-ACP certification (preferred)
• Must be able to obtain ITIL Certification within one year of hire

OUC offers a very competitive compensation and benefits package. Our Total Rewards package includes to cite a few:

• Competitive compensation
• Low-cost medical, dental, and vision benefits and paid life insurance premiums with no probationary period.
• OUC's Hybrid Retirement Program includes a fully-funded cash balance account, defined contribution with employer matching along with a health reimbursement account
• Generous paid vacation, holidays, and sick time
• Paid parental leave
• Educational Assistance Program, to include tuition reimbursement, paid memberships in professional associations, paid conference and training opportunities
• Wellness incentives and free access to all on-site OUC fitness facilities
• Access to family-oriented recreational areas
• Paid Conference and Training Opportunities
• Free downtown parking
• Hybrid work schedule

Click here to view our Benefits Summary.

Salary Range: $112,674.78- $140,844.34 annually - commensurate with experience

Location: Reliable Plaza - 100 W. Anderson Street, 32801

Please see below a complete Job description for this position.

Job Purpose:

Maintains strong business partnerships and alignment, ensuring successful execution of transformation programs in alignment with business strategy, delivery of stable technology products and improving our services to ensure business satisfaction. Manages the business alignment, planning, development and implementation of technology products by defining scope, objectives and charter for associated initiatives, while adhering to a project communication plan, identifying, managing and resolving issues and risks. Directs the activities of resources assigned to the initiative and coordinates their functions to complete the project within the established scope, schedule, cost and quality standards defined by the Technology Delivery Management capability.

Primary Functions:

• Identify business needs and oversee technology delivery within the business context;
• Build partnerships and liaise cross functionally to determine the company's services, delivery criteria, and solutions for issues that may arise;
• Lead the technology delivery team through execution, manage conflict, and ensure the team's processes and tasks are carried out efficiently;
• Enable consolidated view of trouble tickets, underlying platform issues and new requirements to ensure technology execution is well thought out and executed;
• Engage Enterprise Architecture proactively to ensure consistency, adherence to standards and proper designs;
• Develop plans and schedules at a task based level for the entire lifecycle of a project, accounting for all key functions as it relates to business, data, application, security, integration, infrastructure, network, database, storage and support;
• Manage project schedules, monitor progress and provide status on a consistent basis;
• Manage project budgets;
• Collaborate with resource managers to ensure appropriate assignment of resources and monitor resources accordingly to ensure timely completion of projects within budget;
• Provide meeting notes and decisions;
• Document and track project risks and identify possible solutions;
• Document project issues and ensure resolution to critical and high project impacting issues;
• Provide stakeholder and other relevant team communications on pertinent information regarding the project;
• Ensure projects are delivered per defined contracts or statement of work with various vendors/partners;
• Perform other duties as assigned.

Technical Requirements:

• Working knowledge in all, but not limited, to the following:
  • Making critical decisions or recommendations related to approving, rejecting and discontinuing projects;
  • Ability to communicate effectively to both technical and non-technical audience;
  • Ability to manage projects in Agile/Waterfall/Hybrid delivery methodologies;
  • Strong collaboration skills to foster team ownership and involvement;
  • Project Plans, scope documents, budget preparation, Project Charter;
  • Project management tools and methodologies;
  • Time sheets and Work Order documentation;
  • Project management and business management computer software;
  • Executive-level summary reports and presentations;
  • Quality Assurance methodologies;
  • Estimating techniques;
  • Disaster Recovery procedures;
  • Project Outcomes (Results) such as meter reads, network throughput, data interfaces, reports;
  • Data Interface analysis;
• Familiarity with all, but not limited to the following:
  • ITIL practices (Information Technology Infrastructure Library);
  • Network analysis;
  • Database analysis;
  • Software Application (i.e.CC&B, JD Edwards EnterpriseOne (ERP), Outage Management System, IT Telephony, IVR, Enterprise Service Bus, Meter Data Management (MDM), Automated Meter Infrastructure, Prepaid Metering, Database and Storage Area Network Systems, Graphical Infrastructure System (GIS), Windows, Linux, Unix Server Operating Systems, and Web Facing Initiatives);
  • Related industry, organizational and departmental policies, practices, and procedures; legal guidelines, ordinances, and laws;
  • Implementing Clarity Resource and Finance Management;
• Ability to use Microsoft Office Suite (Word, Excel, Outlook, etc.) and standard office equipment (telephone, computer, copier, etc.).

Education/ Certification/Years of Experience Requirements:

• Bachelor's Degree in Computer Science, Information Technology, Business Administration, or related field from an accredited college or university;
• PMP or other project management certification or equivalent experience, required (PMP equivalent to 3 years of related work experience);
• PMI-ACP certification, preferred;
• Must be able to obtain ITIL Certification within one year of hire;
• Minimum of seven (7) years of experience in project management, including successful oversight of large, complex projects or programs;
• Above to include:
  • Minimum of five (5) years of experience in the software or utility industry, including progressively responsible experience in development of application systems.

Working Conditions:

This job is absent of disagreeable working conditions. This job is performed in an office work environment.

Physical Requirements:

This job includes very frequent speaking/hearing, typing, writing, and detailed inspection. This job requires frequent standing, walking and sitting. There may be occasional lifting up to twenty (20) lbs.

OUC-The Reliable One is an Equal Opportunity Employer who is committed through responsible management policies to recruit, hire, promote, train, transfer, compensate, and administer all other personnel actions without regard to race, color, ethnicity, national origin, age, religion, disability, marital status, gender, sexual orientation, gender identity or expression, genetic information and any other factor prohibited under applicable federal, state, and local civil rights laws, rules, and regulations.

EOE M/F/Vets/Disabled