Applications Analyst III - Corporate

Position Highlights:

• Position: IT Applications Analyst III
• Location: Skokie, Arlington Heights or Warrenville
• Full Time - days
• Hybrid Onsite/Virtual
• Oncall rotation

What you will do:

Customer Service

• Acts as a liaison between customers, IT teams and vendors. Collaborates with functional and technical stakeholders at various levels.
• Leads and participates in meetings with stakeholders.
• Listens to customers and serves as an expert technical resource for Endeavor Health to address and resolve business problems.
• Works with functional teams to inform and educate them on new process and/or enhancements, and seeks input regarding future enhancements.

• Seeks opportunities for continuing education, by attending seminars, conferences, webinars, and networking with peers.
• Participates in process improvement initiatives and measurement.

Support and Maintenance

• Leads or participates in all phases of the software development lifecycle; identifies business needs, designs, builds, implements, documents and trains business solutions based on current and future technologies.
• Ensures all IT application systems function optimally and ensures accurate, reliable, and timely compliance with business needs, strategies, internal/external policies and regulations.
• Uses industry standard and innovative methodologies to effectively troubleshoot functional, performance, connectivity, integration, security or utilization issues.
• Understands specific functions, configurations, reporting, integrations and security for assigned portfolio of applications.
• Documents incidents, requests, projects, knowledge and change control IT and organizational procedures in accordance with organizational standards.
• Writes and controls essential project documents such as requirements, project charters, functional specifications, designs, test plans.
• Advises management of potential problems, status of current systems, and suggestions of requirements for improvements on an ongoing basis.
• Adheres to policies, procedures, and standards to meet all regulatory requirements, as well as currently accepted legal standards.
• Provides on-call support as required.

Project Management and Other Responsibilities

• Leads or participates in project plan development and execution.
• Provides team and management updates on project status and moves to make suggestions in timely manner to ensure projects are on time.
• Leads or participates in review, assessment, design, development, testing, and training of new releases or new application implementations.

What you will need:

Education, Experience and/or Skills Required:

• Bachelor's Degree with three years previous experience in IT or relevant business area; or minimum of seven years of relevant IT experience
• Experience implementing or supporting enterprise applications
• Excellent written/oral communication skills
• Ability to work effectively with diverse groups of people

Unique or preferred skills:

• Advanced knowledge in and experience supporting corporate applications such as symplr Workforce or other time/attendance/scheduling solutions.
• Experience or certification in project management, Agile, Scrum, and ITIL
• Healthcare technology experience is helpful but not required
• Working knowledge of Windows desktop and server OS, databases, scripting, SFTP
• Advanced MS Excel and/or SQL is helpful but not required