Program Manager, Voice Operations

Company Overview

Location: Covington Support; 109 Northpark Blvd., Covington, Louisiana - 70433

Note: Program Manager under POOLCORP IT PMO will oversee specific areas and teams of Project Managers and technologies. Enterprise, Software, Operational, Field, and Infrastructure will all fall under the general stewardship of the PMO Dept.

Program managers are responsible for overseeing the achievement of larger organizational goals. They lead the overall program with strong attention to strategy, implementation, and delegation. In a normal PMO they coordinate efforts between different projects without managing any one of them, but at POOLCORP the expectation is for to also serve as an active Project Manager. Program managers are highly skilled professionals who help organizations stay on schedule, on spec, and ultimately on an upward trajectory of success and growth.

Summary
The program manager can be thought of as a "super" project manager. His or her role is mainly operational since this person is responsible for planning and governance and for overseeing the successful delivery of the program's output/product.

Although knowledge of the business is important, there is more stress on his or her program management skills. The program manager must have practical experience of having been a project manager for large and complex initiatives. They will have a sharp business mind and a proven ability to strategize and implement high-level program initiatives. Has a strong talent for project coordination and delegation. Motivated by the desire to optimize productivity and nurture program success from inception to completion.

Responsibilities

• Strategizes, implements, and maintains program initiatives that adhere to organizational objectives

• Develops program assessment protocols for evaluation and improvement

• Maintains organizational standards of satisfaction, quality, and performance

• Defining the program governance (controls)

• Coordinating the projects and their interdependencies

• Managing and utilizing resources across projects

• Managing stakeholders' communication

• Oversees multiple project teams, ensuring program goals are reached

• Works closely with project sponsors, cross-functional teams, and assigned project managers to plan and develop scope, deliverables, required resources, work plan, budget, and timing for new initiatives

• Manages program and project teams for optimal return-on-investment, and coordinates and delegates cross-project initiatives

• Identifies key requirements needed from cross-functional teams and external vendors

• Develops and manages budget for projects and be accountable for delivering against established business goals/objectives

• Works with other program managers to identify risks (and taking corrective measurements) and opportunities across multiple projects within the department

• Analyzes, evaluates, and overcomes program risks, and produce program reports for management and stakeholders

• Other duties as assigned

Requirements

The program manager must have strong practical experience in project management, which was gained through managing large and complex projects. He or she must have the following:

• Good knowledge and handling of project and program management methodology and techniques

• Good understanding of the wider objectives of the program

• Ability to work positively with the wide range of individuals involved in program management

• Strong leadership and management skills

• Good knowledge of budgeting and resource allocation procedures

• The ability to find innovative ways to resolve problems

• Outstanding working knowledge of change management principles and performance evaluation processes

Bilingual, Military, Military Spouses and Veteran applicants are strongly encouraged to apply! Currently, POOLCORP has over one hundred and twenty military personnel serving on our team. We understand the uniqueness of hiring military personnel and veterans and will support him/her in the time of duty or with the transition into new civilian professions.

All offers to external candidates for employment are contingent upon the successful completion of pre-employment drug testing and background verifications before employment is finalized.

POOLCORP, including all its subsidiaries, is a drug-free company and Equal Opportunity Employer - By Choice. The Company understands, respects, and values diversity - unique styles, experiences, identities, ideas, and opinions - while striving to be inclusive of all people. This commitment is critical to our success as a global company as we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. Hiring and promotional decisions are based solely on the qualifications required for the job to be filled.