Employment Specialist 1

Make an impact by joining the ServiceSource team where our mission is serving individuals with disabilities. Explore new opportunities! ServiceSource is an organization of talented people who drive innovation, embrace change, and serve humanity.

Job Summary

The Employment Specialist is responsible for all individualized job development and job placement/coaching. Develop individual job development and training plans to maximize job match and performance, independence, and integration on the job site and in travel activities. Work in conjunction with program participant, funding source personnel, employers, and parents/guardians as appropriate in job development, placement, and support activities. Establish and maintain effective business relationships with local community employers to facilitate employment opportunities.

Primary Duties

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These duties and responsibilities will be rated on the Annual Performance Review.

• Conduct intakes, interest inventories, assessment interviews and job skills training for referred consumers in order to develop a targeted job search strategy and make appropriate job matches. Assess and evaluate assigned consumers on skills and behaviors. Perform community-based assessment and/or situational assessments as requested by Vocational Rehabilitation.
• Offer job club to prepare consumers for competitive employment through familiarization with job application forms, anticipated employer expectations and general interview procedures. Counsel the consumer in job seeking skills, including grooming and hygiene.
• Develop Jobs in the community matching consumer skills, interest, and experience. Maintain ongoing contact with potential employers to identify placement opportunities for individuals completing programs/or transitional employment; as well as develop/implement marketing programs to increase job placement opportunities.
• Conduct on-site job analysis, provide consultation as related to reasonable accommodations and work site modifications as required. Educate prospective employers about job coaching services, our agency support services, tax credits, and ADA.
• Complete in an accurate and timely manner all evaluation/assessment reports, progress reports, case notes, incident reports, contacts, reviews, attendance, and other supporting documentation.

Additional Responsibilities

• Establish, develop, and maintain positive relationships with VR counselors, school transition coordinators and others to ensure referral and service coordination. Act as a liaison between referral agencies and North Carolina Regional Office by attending relevant meetings as requested. Maintain up-to-date employee information as required for case files and funding sources. Where an employment relationship with North Carolina Regional Office is involved, ensure appropriate documentation and compensation according to wage and hour law or other appropriate law or regulation. Complete in an accurate and timely manner all monthly billing reports, consumer reports and other supporting documentation. Maintain case records according to CARF standards.
• Coordinate and participate in Interdisciplinary Team process and other meetings pertaining to employee goals and objectives. Prepare Individual service or annual plans and updates as required.
• Provide consulting/counseling services to community-based employers to assist with employer/consumer work relationships.
• Ensure placement environment is safe.
• Participate in other training required by funding source(s) and/or Corporation such as Human Rights training. Service Capacity: (includes, but not limited to the following) ADVP Supported Employment, Individual Supported Employment - Group Day Supports Supported Employment. HCBS Waiver -I/DD Services Day Supports - Group & Supported Employment.
• Perform other responsibilities as assigned.

Qualifications: Education, Experience, and Certification(s)

• High school diploma or General Educational Development (GED), required plus one-year experience in employment programs; or 2 to 3 years related experience in supported employment programs; or other equivalent combinations of education and experience is required. Associates Degree preferred.
• Valid driver's license and/or access to reliable transportation to perform work-related travel required. Eligible drivers must have a good motor vehicle record (MVR).

Knowledge, Skills, and Abilities

• Basic knowledge of principles and techniques working with people with disabilities.
• Ability and willingness to work in a variety of activities and environments to support individual program goals.
• Ability to respond to business requirements in the placement and performance of required work by assigned program performance.
• Ability to organize and implement programs for people with disabilities. Ability to communicate effectively in oral and written form.
• Ability to establish and maintain effective working relationships with program participants, all levels of staff, community agencies, employers, and families.
• Ability to read, analyze, interpret, and prepare program documents.
• Ability to work effectively as a supervisor, peer, and subordinate to accomplish necessary work.
• Effective internal and external customer relations skills; ability to participate in and respond effectively to inquiries, negotiations, complaints, and team activities.

• Demonstrated experience with desktop computer systems; proficiency in use of Word; Access; Outlook; VocShop a plus.
• Proficiency in First Aid, CPR, or other safety skills a plus.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; reach with hands and arms; and talk or hear. The employee is occasionally required to walk and sit. The employee may occasionally lift or move products and supplies, up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually quiet but may exposed to outside weather conditions while performing the duties of the job.

What We Offer - for Benefit Eligible Employees May Include

Because ServiceSource hires the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefit program which features:

• Health coverage for you and your family through Medical, Dental, and Vision plans.
• Financial protection with 100% company paid Disability, Life, Accidental Death & Dismemberment insurance.
• A 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution.
• Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars.
• To help you manage your work and life needs, we offer an Employee Assistance Program, Wellness Program, and Tuition Assistance.
• A generous paid time-off program in which the benefits increase based on your tenure with the company.

ServiceSource is committed to hiring and retaining a diverse workforce and building an inclusive workplace. We are an Equal Opportunity and Affirmative Action Employer, making employment decisions without regard to a person's race, color, religion, sex (including pregnancy, sexual orientation, gender identity and transgender status), national origin, age (40 or older), veteran status, disability, or any other protected class. We are an E-Verify Employer and a drug-free workplace. Pre-employment background checks are required for all employment positions.

PAY TRANSPARENCY POLICY STATEMENT:

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information