Director, Partner Success & Enablement

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign's Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

The Partner Success and Enablement Director will oversee the strategy and execution of enablement programs that empower business partners to deliver value through Docusign solutions. You will develop a team of partner specialists and work across a matrixed team responsible for developing and delivering scalable enablement to align with the business objectives of our partners. You will own the end to end partner enablement strategy and plan aligned to overall partner programs and strategy.

This position is a people manager role reporting to the Senior Director, Partner Programs and Success.

Responsibility

• Lead and develop a team of partner specialists to complete partner enablement priorities, content development, and delivery at global and regional level

• Develop and implement enablement strategies for Resellers, SIs, and ISVs that ensure partners are fully equipped to sell, implement, and support our solutions ranging from Intelligent Agreement Management (IAM) to CLM

• Work closely with internal enablement to enable field teams (sales, pre-sales, customer success, etc.) so they can effectively engage and collaborate with business partners

• Create, refine, and deliver scalable learning paths based on personas at partner firms that includes enablement content, training, certification programs, playbooks, and toolkits tailored to the needs of partners

• Establish metrics and key performance indicators to assess the success of partner enablement initiatives, ensuring alignment with overall company goals and continuous improvement of programs

• Collaborate with sales enablement, Docusign university, and marketing to build out learning paths for personas

• Serve as a key leader with external partners, ensuring they are well-informed and supported in their engagement with our solutions

• Support or lead partner-focused events such as webinars, partner summits, and training sessions to deepen partner engagement and understanding

• Establish a feedback mechanism to ensure the needs of both partners and internal teams are heard, and enablement resources are continuously optimized

Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time.

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

Basic

• Bachelor's degree in Business or a related field
• 12+ years of experience in partner enablement
• Experience leading teams and getting results in a cross-functional environment
• Experience designing and delivering scalable partner enablement programs

Preferred

• MBA or equivalent
• Strong understanding of the partner ecosystem, including Resellers, System Integrators, and ISVs
• Experience with Content Management Systems (CMS), Learning Management Systems (LMS), Partner Relationship Management (PRM) platforms, or other enablement tools
• Understanding of partner business models and their enablement needs, including partners that build products, deliver services and resell software
• Experience in content development for training and enablement
• Exceptional communication, project management, and organizational skills
• Strong analytical skills with a focus on measuring and improving program performance
• Ability to thrive in a fast-paced and evolving environment

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

Based on applicable legislation, the below details pay ranges in the following locations:

California: $151,800.00 - $245,150.00 base salary

Illinois and Colorado: $145,800.00 - $205,950.00 base salary

Washington and New York (including NYC metro area): $145,800.00 - $214,350.00 base salary

Washington DC: $151,800.00 - $214,350.00 base salary

This role is also eligible for bonus, equity and benefits.

Global benefits provide options for the following:

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what's right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you'll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

Applicant and Candidate Privacy Notice

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

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