Total Access Sales Manager

Location:

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The Telesales Manager Role will drive sales growth, customer retention and new customer attainment by managing associates behavior to realize the desired result. This critical role manages associates productivity, as well as standard aspects of employment. Sales Managers must act with integrity, while supporting the success of their direct reports. Components of the position include, but are not limited to:

• Enforce and uphold all Company policies and procedures including acting and managing safe practices in all instances.
• Motivate and coach sales representatives to generate sales through effective call path control and negotiation skills.
• Meet weekly with individual sales representatives to coach call technique, territory management, call calibration and navigation of complex components necessary to meet customer expectations.
• Provide representatives with assistance in customer problem-solving on departmental issues, credit, fulfillment, pricing, etc.
• Build financial sales budgets based on assigned customer's historical sales, recent quarter trends and growth expectations. Follow all guidelines in keeping with consistent standardized budgeting.
• Master use of SAP and the Business Warehouse reporting software, including the complex budget transfer process.
• Set goals and objectives monthly, reviewing results quickly at the end of each month. Follow all guidelines in keeping with consistent standardized goal setting.
• Ensure associates variable compensation is accurate and processed on time.
• Conduct Quarterly performance reviews, culminating in an annual performance appraisal, following the channel's standard Performance Improvement guidelines.
• Manage and document any and all personnel issues for direct reports, engaging HR when needed.
• Be an active participant in Sales Management meetings to drive collaboration and consistency in the branch and across the channel.
• Ensure associates grasp training material, provide additional support when need is identified.
• Conduct regular team meetings to review current changes affecting the telesales role.
• Shepherd continued adoption and development of use of the Salesforce.com tool to guide the sales process through phases of development to close.
• When applicable, communicate and coordinate sales activities with appropriate regional personnel including Account Managers, Specialists and Regional Leadership.
• Participate in marketing efforts.
• Support Vendor relationships through active engagement with the local Vendor Representatives.
• Respond to 24-hour emergency calls if/when on-call.
• Perform all other position related duties as assigned or requested.

EDUCATION AND EXPERIENCE:

• High School Diploma or GED equivalent required
• College degree preferred
• 1+ years supervisory experience preferred
• Prior sales experience/customer service
• Ability to interact well with all levels of management
• Able to work well as a member of a team
• Excellent oral and written communication skills
• Ability to work independently and under pressure to meet deadlines
• Occasional travel required
• College degree preferred

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We care about and support our Airgas Families. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, vacation, sick time, floating holidays, and paid holidays for full-time employees.

We provide a progressive parental leave package for our eligible Airgas parents, offering generous paid time off for the birth or placement of children, including 14 weeks of paid child birth benefit for birth mothers on leave, as well as paid parental leave benefits for other associates.

Additionally, we offer our employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for employees' dependents, and an Airgas Scholarship Program for dependent children.

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Your differences enhance our performance

At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.

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Equal Employment Opportunity Information

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

Please click here to view the EEO Know Your Rights poster and here to view the Pay Transparency Nondiscrimination poster. Airgas, an Air Liquide Company invites any applicant and/or employee to review the Company's written Affirmative Action Plan or Policy Statement. This plan or policy statement is available for inspection upon request.

Airgas, an Air Liquide Company and its group of companies does not discriminate against qualified applicants with disabilities and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by email at us-accommodationrequest@airgas.com.

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