Technical Program Manager - M365

It can be located at any Seacoast office within the company's footprint in Florida.

JOB SUMMARY:

The Technical Program Manager - M365 is responsible for the design, implementation and ongoing support for the enterprise cloud productivity platforms, which includes voice systems, Microsoft 365 productivity suite, and other cloud-based software technologies.

This role will focus on proactive management, configuration, and troubleshooting hands-on and in partnership with vendors of Microsoft 365 services across all relevant modules to ensure seamless user experiences and optimal performance:

• M365 Suite
• Microsoft Exchange Online (hybrid, both on-prem and cloud)
• Microsoft SharePoint Online
• Microsoft Teams
• Microsoft OneDrive for Business
• Microsoft Power Platform (Power Apps, Power Automate, Power BI)
• Microsoft Azure Active Directory

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Strategic Planning and Implementation: Lead the planning and execution of cloud-based solutions, features and functionality to meet business needs, ensuring alignment with organizational goals.
• Continuous Improvement: Stay updated on M365 updates, new features, and enhancements. Recommend and implement improvements to optimize the use of M365 services.
• Project Management: Prepare project plans, schedules, resource, and financial and license usage estimates. Manage large-scale infrastructure projects from inception to completion.
• Technical Leadership: Provide hands-on configuration, management, and troubleshooting of M365 services. Oversee implementations, including setting schedules and managing change.
• Innovation and Roadmapping: Develop roadmaps and identify emerging technologies and current M365 suite features to meet business requirements. Research and implement new technologies and practices.
• Documentation and Compliance: Maintain documentation, technical schematics, and equipment configurations for proper record-keeping and recovery purposes. Ensure compliance with best practices and organizational policies.
• Vendor Management: Manage vendor relationships and the technology evaluation process to ensure the best solutions are selected and implemented.
• Incident Resolution :Resolve and escalate where needed both Level 2 and Level 3 incidents and requests, ensuring minimal disruption to business operations. Prepare end-user and organization-wide communications related to technology.
• Disaster Recovery: Design recovery and resiliency solutions, participating in Disaster Recovery exercises to ensure business continuity.
• Process Improvement: Recommend and implement continuous improvement, process improvement, and automation to drive efficiencies.

EDUCATION and/or EXPERIENCE:

• Bachelor's degree in Computer Science or Engineering or equivalent work experience
• 7+ years of experience working with Microsoft 365 services.
• Advanced knowledge and/or administration experience for Microsoft 365 product suite, Teams, SharePoint Online, Exchange Online, Power Platform including Power BI.
• Demonstrated expertise managing programs, projects, and communicating effectively with technical and non-technical users.
• Product management skillset and experience preferred.
• Expertise in end-user product management and customer experience including incident management and complex communication from executive level to engineer.
• Experience in vendor management, technology due diligence and evaluation.
• Proven ability to work in a complex, fast-paced and sometimes ambiguous environment.
• Strong analytical and problem-solving skills.
• Working knowledge of Active Directory, DNS, DHCP, Group Policy and supporting infrastructure technologies.
• Ability to work on-call or non-standard business hours as needed.
• Working knowledge or Industry certifications preferred (PMP, ITIL, Microsoft)

The Statements above are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of responsibilities, duties, and skills. Because these statements are general, the job description is used for a variety of purposes including job evaluations; performance reviews; recruitment; etc. All Associates are required to adhere to the highest legal and ethical standards applicable to our industry. It is the policy of Seacoast Bank that all Associates will be familiar and compliant with all regulatory, legal, ethical and Bank risk mitigation requirements pertaining to both our industry and their individual roles. This includes the on time, successful completion of annual required training post-hire and effective execution of role responsibilities.

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