Seasonal Operations assistant/Interim Center coordinator

Job Title: Seasonal Operations assistant/Interim Center coordinator

FLSA Status: Part Time - non-exempt- Seasonal
Reports to: Center Director

Schedule: Monday-Friday, 25 hrs/week

Supervises: N/A

Rate of Pay: $20/hr

Closing Date: 11/21/2024

Benefits: Standard; Part-Time- seasonal , Non-Exempt employees are eligible for but not limited to the following:

• Sick leave benefit - 1 day per month, 12 sick days per year (accrual and availability begins at hire; sick time accrual is pro-rated for part-time hours.)Function:
  The Seasonal Operations Assistant will work in close cooperation with the Provo Service Center Director and Utah field representative in support of all seasonal activities including but not limited to Kettles, and Angel Tree. Following the seasonal operations, the assistant will work in our Provo Service
  Center office in support of social service programs and day-to-day facilitation of operations.

Function:
The Seasonal Operations Assistant will work in close cooperation with the Provo Service Center Director and Utah field representative in support of all seasonal activities including but not limited to Kettles, and Angel Tree. Following the seasonal operations, the assistant will work in our Provo Service Center office in support of social service programs and day-to-day facilitation of operations.

Duties and Responsibilities
Kettles -

• Assist Center Director with completion and processing of bell ringer hire paperwork.
• Daily review of assigned kettle route and bell ringer supplies.
• Transportation of bell ringers to their assigned location.
• Clock in bell ringers on kettle slips noting the time they were dropped off and clock them out noting the time they are picked up. If the bell ringer provides their own transportation, their beginning and ending times will be when the driver arrives to drop off and pick up the kettle.
• Assist the Center Director in the supervision of bell ringers and volunteers, observing and reporting on their appearance and performance to ensure The Salvation Army is being represented appropriately.
• Provide bell ringers with instructions and guidance conveyed by the Center Director.
• Provide periodic coverage to unmanned kettles at the direction of the Center Director.
• Assist the Center Director and Volunteers with counting daily kettle income as needed.
• Take daily kettle deposits to the bank.
• Data entry of daily kettle totals.
• Nightly retrieval of bell ringers, buckets, aprons, and bells. Ensure kettle stand is properly stored per store manager's directions.
• Ensure kettle slips are complete and signed by bell ringer before placing them in the bucket at the end of each shift.
• Report all accidents, problems, and incidents to the Center Director.
• Adherence to employee dress codes while working.

Angel Tree -

• Assist Center Director with delivery and set up of trees and tags at various local establishments.
• Assist Center Director with location check-ins to assess the need for toy pick up and additional tags. Pick up toys and put up more tags as needed.
• Assist Center Director with toy sorting and bagging as needed.
• Supervision of volunteers as needed.
• Fill in as needed on Distribution Day

• Center Coordination Functions:
• Must maintain a good working knowledge of TSA services and all social services in Provo, Utah. The coordinator must be able to interface with other county/state agencies and establish/maintain good working relationships.
• Maintain knowledge of current and future social service trends and assist The Salvation Army in the development and improvement of social services programs.
• Establish and work closely with the Service Extension Advisory Board. Attend Advisory Board meetings and provide current financial and client assistance data to members. Recruit new appropriate board members as needed, assuring they have a good understanding of whom they are representing and the Mission of The Salvation Army. Obtain applications and submit to the EDS/SE Department for background checks and approvals.
• Oversee all operations of the Service Center, including daily business functions of the office. It is essential that the coordinator be organized, detail-oriented, and able to multi-task, prioritize workload, meet deadlines, and work well under pressure.
• Coordinator must be a self-starter with the ability to work independently without direct supervision while following all policies, procedures, and directives from the SE/EDS Department at Divisional Headquarters (DHQ) in Denver, CO.
• Interview, screen, select, and supervise the work of all volunteers, ensuring that all volunteers have a good knowledge of The Salvation Army and agree to represent TSA appropriately. If community service workers are assigned, oversee their work in cooperation with supervising agencies.
• Maintain a good rapport and communication with staff, volunteers, vendors, and the public.
• Submit accurate monthly reports and statistics to DHQ in a timely manner.
• Submit all invoices, Center monthly bills, etc. to DHQ with appropriate documentation for payment in a timely manner.
• Provide input in, monitor, and adhere to the service center's budget, including grant funding.
• Coordinator is to seek additional new funding sources, write and track grants, and attend required grant meetings and/or any workshops or local conferences regarding new grant information. Provide required reports to DHQ and grantor.
• Ensure that all grant inquiries, applications, administration, and reporting follow divisional
  protocol.
• Represent TSA throughout Utah County at community, business, and social service organizations, as the official Salvation Army spokesperson.
• Actively seek new ways to bring The Salvation Army Service Center into public view to enhance awareness and public support.
• Other duties as assigned by the EDS/SE Director and Service Center Director.
• Client Assistance Functions-
• Maintain professional standards in providing effective case management with families and
  individuals.
• Manage the day-to-day effective operation of services and case management. As needed, provide client assistance - Interview clients and assess needs, make eligibility decisions, and document cases/assistance as required.
• Maintain awareness of services provided by other local social service agencies, actively seeking resources for clients through those agencies.
• When working with clients, the Director must be compassionate yet able to separate personal emotions from the decision-making process and follow TSA guidelines set forth by Policy & Procedures and Service Extension Guidelines.
• Conduct client interviews, prepare case files, obtain required identification and permissions to verify, release and share information when deemed appropriate. The coordinator is responsible for keeping all client records accurate, current, and secure.
• If assistance is provided, work with vendors to obtain invoices, W9s, and other relevant paperwork. Prepare all paperwork/vouchers, including all backup documentation required by auditors, and submit them to the Divisional Finance Department for payment.

Education, Experience, Skills, Qualifications

• Highschool diploma, and social work administration experience or experience in a related field orprofessional experience in a related human services program.
• Must submit to and pass a background check.
• Must complete Protecting the Mission - child safety training.
• Must possess a valid Driver's License and be a minimum of 21 years old.
• Must possess the ability to work as part of a dynamic, high performing team and maintain confidentiality.
• Must have the ability to relate positively to people from diverse backgrounds and communicate well with the general public.
• Willingness to accept and support the mission of The Salvation Army.
• Be flexible and open to new ideas, concepts, and ways of doing things while keeping pace with multiple priorities.
• Possess the ability to work well independently and in a detailed, professional, and courteous manner.
• Possess good oral and written communication skills.
• Able to pass a motor vehicle check as well as complete The Salvation Army driving test.
• Working knowledge of integrated database applications and ability to use new software programs with basic training.
  o Computer and typing skills including Microsoft Word and Excel.
• Driving
  o If the position requires driving: Must be minimally 21 years of age and possessing a valid in-state Driver's License
• Background Check
  o Continued employment will be contingent upon a biennial (every two years) background check
  that is processed in accordance with The Salvation Army's policies.

Physical Requirements

• Ability to maneuver.
• Ability to remain in a stationary position.
• Ability to grasp, push, pull, and reach overhead.
• Ability to operate telephone.
• Ability to lift 25 pounds.
• Ability to access and produce information from the computer.
• Ability to understand written information.
• Qualified individuals must be able to perform the essential duties of the position with or without accommodation.

A request to modify or adjust these requirements may be made to your supervisor and HR. The Salvation Army would attempt to satisfy requests if the accommodation needed is reasonable and presents no undue hardship.

The Salvation Army Mission Statement
The Salvation Army, and international movement, is an evangelical part of the universal Christian Church. Its
message is based on the Bible. Its ministry is motivated by the love of God. Its mission is the preach the gospel of
Jesus Christ and to meet human needs in His name without discrimination.