Housing Case Manager

Recruiting Opportunity Closes: 11.18.2024

Hourly Wage: $27.00

Hours Per Week: 40

Status: Non-Exempt / Full Time

Number of Positions: 1

Department: Bridgeway of Hope Program

Position Title: Housing Case Manager

The Salvation Army Mission Statement:

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Application Instructions:

Complete the online job application, upload a resume.

To apply online go to: Housing Case Manager

To apply in person go to 6655 NE 82nd Ave., Portland, OR 97220. Bring a resume and complete the job application provided to you. Incomplete applications will not be accepted.

Questions, contact Nell Armitage at nell.armitage@usw.salvationarmy.org or call 971-230-5303. Ms. Armitage is the sole point of contact for questions regarding this position.

Recruiting Accommodation Statement:

To obtain assistance with accommodations related to the American's with Disabilities Act (ADA) concerning your application process, please contact 1-888-887-6528 or email thq.reporting.line@usw.salvationarmy.org, attention Eric Hansen or Sheila Jordan.

---------------------------------------------------------------------------------------------------------------------------

Education and Work Experience:

• Bachelor's Degree required; master's degree preferred. Bachelor's or Master's degree in social work, or a related field, preferred. Other comparable experience considered.
• Required one year's experience providing casework services.
• Experience working with individuals from a variety of backgrounds and educational levels required.
• Customer service experience.
• Critical thinking; sound judgment; and decision making.
• Skilled in working with a team.
• Oral and written communication skills.
• Must be highly motivated and a self-starter.
• Be supportive of The Salvation Army's mission. Ability to reflect and model the high standards of our organization as one of the world's most distinguished human services charitable organizations.

Scope of Position:

The Housing Case Manager position assists program participants with barrier reduction, vital document acquisition, and housing readiness. This role helps participants access housing programs, vouchers, and self-led housing opportunities within the Portland Metro system of care. Responsibilities include maintaining up-to-date case files, checklists, and information databases for each participant. The position ensures participants have easy access to customized solutions, supporting individuals experiencing homelessness in Multnomah County to achieve long-term housing stability. The position will also help participants achieve all the program goals and support health management of timelines.

Knowledge, Skills and Abilities Required:

• Knowledge of standardized but moderately complex procedures and operations requiring training and experience to be successful.
• Strong computer skills for internal digital systems. Strong written and oral communication skills.
• Ability to function with limited direct oversight and/or with limited remote training
• Ability to complete tasks in a timely manner, prioritize multiple requests and demands
• High level of problem-solving skills to complete the days challenges
• High level of patience, Ability to function and work in a stressful environment
• Maintain confidentiality and privacy of Program Participants and Shelter Staff.
• Crisis intervention and non-violent mediation skills a plus.

Licenses and Certifications preferred: Driver license. Trauma informed care. Assertive engagement; first aid and CPR; non-violent crisis intervention; peer support; safe driving; rent well; community warehouse escort; civil right training; bloodborne pathogens training; de-escalation training.

Essential Duties and Responsibilities:

• Assess needs and identify resources to establish individual case plan for participants
• Case plan support for housing, gaining vital documents, barrier reduction, expungement, debt payment identification and support, Tenant screenings, training programs, awareness programs, Rent Well etc.
• Record and track assistance, and support in case notes and internal databases (Wellsky) on a timely basis and maintains complete and organized client files.
• Connect and refer qualified candidates with appropriate partner agencies and programs. Links to community resources for integration purposes, socialization, recreation, education, occupation, and vocational needs of clients served.
• Respond to requests for information regarding The Salvation Army's assistance programs and other community resources to address immediate needs and to assist in creating a path toward stability.
• Complete all required assessments with participants to determine program eligibility.
• Use active and compassionate communication skills.
• Maintain comprehensive case management files and statistics required by funding sources. Maintain participant files with appropriate forms and information.
• Maintains records of pertinent program related information and compiles required data in reports. Prepares and submits reports following established timelines and procedures.
• Log pertinent information in a timely fashion.
• Meet regularly with each participant.
• Conducts screening interviews at the center or at other community agencies and institutions with applicants seeking admission to the program. Confer with referral agents and other outside-agency personnel concerning prospective participants as needed.
• Be present and on time for all staff meetings and program activities as assigned.
• Other duties as assigned.

Physical Requirements:

• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis
• Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead
• Ability to operate telephone Ability to operate a desktop or laptop computer
• Ability to lift up to 50 lbs.
• Ability to access and produce information from a computer
• Ability to understand written information
• Must be able to drive a motor vehicle and be certified to drive with The Salvation Army.
• Works on many projects at once in a semi-open office environment with interruptions and noises from voices, telephones, printers.

Miscellaneous:

The Salvation Army does have a dress code that includes professional dress which is appropriate to the work environment and reflects well on the organization.

The candidate chosen for this position will be required to pass a criminal history information check. Conviction of a crime will not automatically preclude employment. The circumstances involved in the conviction(s) will be considered.

Qualified candidates must be able to perform the essential functions of the job with or without reasonable accommodation. Individuals with disabilities may request modifications to the job or work environment to meet the physical demands of the position, and The Salvation Army will make every effort to accommodate such requests, provided they are reasonable and do not cause undue hardship.

In any role with The Salvation Army, it is difficult to predict the variety of tasks and requests that may arise. This applies to the position in question, where flexibility and a cooperative attitude are essential for the effective delivery of services. The Salvation Army reserves the right to modify job duties and responsibilities as needed.

Supervisor: Program Director, Bridgeway of Hope Program