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Customer Supply Coordinator (CSC)

NOKIA
$69,580 - $129,220 Plus potential incentive/variable compensation for eligible roles.
United States, Texas, Dallas
3201 Olympus Boulevard (Show on map)
Nov 14, 2024

Family Description

Supply (SU) covers the configuration, demand, and supply planning, order management, sourcing, production, delivery, and managing the procurement activities towards our suppliers.

Subfamily Description

Supply Operations (SOP) comprises the customer facing part of the supply chain. Covers the execution process after order intake as receiving and validating customer purchase order, equipment & service order management, procurement, delivery execution, and invoicing for the customer teams in the markets. Furthermore, SOP contains the management of local distribution and local material availability, and the contribution of pre-sales by providing optimised supply chain solution design and cost baseline.

*Early engagement in presales process by evaluating logistics requirements, risk assessment, planning the logistics and supply chain execution and approving Logistics Cost Baseline as needed.
*Contribute to demand planning process - help ensure demand is properly planned for sales opportunities to achieve quarterly business targets
*Ensure order intake is done quickly and correctly (including order changes when necessary)
*Support revenue forecast by providing outlook of order delivery, supply risks, and opportunities.
*Ensure invoicing and revenue occur timely and accurately
*Follow up with manufacturing and 3 rd party's delivery plans and serve as a point of contact to align supply needs with rollout plans and customer demands
*Monitor & Coordinate, when necessary, logistics and customs processes assuring optimal cost and timely delivery of goods; with constant follow up and communicating status to internal stakeholders and customers as needed
*If applicable- supervise, monitor and control DOP and Last mile day to day operations assuring cost effectiveness and timely delivery to customer as needed. Influence the optimization of customer facing inventory reporting and coordination of inventory reduction plans
*Acts as main point of contact and escalation for all supply chain operations and logistics activities, including CDO Tickets triggering and follow up
*Monitor shipments to ensure timely delivery to customer requirements
*Perform SOX invoice validation if applicable and process material returns (RMAs) as required
*Business Analytics, PBIs, and special projects/tasks in Market Operations

Impact

Accountable for quality and accuracy of own output. Responsible for contribution to teamwork. Errors may have impact on function/project/customer. Usually delivers results with a short-term, operational focus and limited impact on others.

Scope & Contribution

Individual Contributor: Participates as individual contributor to team, usually with limited professional expertise. Makes decisions affecting own work within set parameters, elevates others. Reviews priorities with supervisor. High personal or low collegial interaction. Managerial/Supervisory: May act as Team Leader or Project Leader with some indirect supervisory responsibilities in addition to own work assignments.. Makes decisions that affect own work.

Innovation

Semi routine tasks of moderate complexity requiring some discretion and judgment. Carries out tasks/activities according to assignment and set guidelines. Moderate degree of supervision and coaching needed. Demonstrates initiative and adaptability to changing business environments.

Communication

Explains facts, practices, policies, etc. to external and internal parties. Takes actions which respect to the needs and contributions of others and reaches agreement through flexibility and compromise. Manages situations where there is a common desire to reach solution within a team. Sometimes requires ability to influence others outside of own job area on policies, practices and procedures. Builds cross-cultural knowledge and global mindset.

Knowledge & Experience

specialised or broader knowledge of theory and principles within a professional discipline. Typically 1-2 years directly related experience

Analytical and data visualization skills

Bachelor's degree in Business

Strong communication

Willing to learn, stretch, team work, deadlines driven

Come create the technology that helps the world act together

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people's lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.
We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work

What we offer

Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

Nokia is committed to inclusion and is an equal opportunity employer

Nokia has received the following recognitions for its commitment to inclusion & equality:



  • One of the World's Most Ethical Companies by Ethisphere
  • Gender-Equality Index by Bloomberg
  • Workplace Pride Global Benchmark


At Nokia, we act inclusively and respect the uniqueness of people. Nokia's employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.
We are committed to a culture of inclusion built upon our core value of respect.

Join us and be part of a company where you will feel included and empowered to succeed.
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