Service Foreman

Summary: As a Shop Foreman at Stoops Freightliner-Western Star, you'll be at the helm of the day-to-day operations, ensuring that everything runs smoothly in the shop or service center. Here's a breakdown of what the role entails:

Responsibilities:

• Assigning Priority: You'll need to prioritize vehicle Repair Orders and assign them to the appropriate Technicians.
• Workflow Management: Overseeing the flow of work in the shop to ensure efficiency and timeliness.
• Contract Repairs: Organizing external repairs when necessary, ensuring work is completed to standard.
• Quality Control: Inspecting completed work and associated documentation for accuracy and quality.
• Training and Mentoring: Providing guidance and support to new team members.
• Safety Compliance: Monitoring the workspace and staff to ensure adherence to safety protocols.
• Customer Communication: Keeping customers informed about the status of their vehicles and addressing any concerns.

Minimum Qualifications:

• Previous supervisory experience in Truck Service is preferred.
• Familiarity with Proceed or other Heavy-Duty Truck DMS.
• Strong verbal and written communication skills.
• Excellent customer service abilities and a professional demeanor.
• An AA degree, technical school degree, or 4 years of related experience is preferred.
• Proficiency in computer applications such as Outlook, Word, Excel, and Repair Order Processing.

Benefits:

• Competitive Salary
• Comprehensive Benefit Package
• 401K Plan with Company Match
• 80 Hours of PTO within the 1st year

Truck Country / Stoops Freightliner-Western Star is one of the largest Freightliner dealership groups in the U.S. today, serving customers at locations in Illinois, Indiana, Iowa, Ohio, Michigan, and Wisconsin. For nearly 60 years, Truck Country/Stoops has offered new and used medium and heavy-duty trucks, expert service, an extensive parts inventory, and convenient financing options.

Truck Country / Stoops Freightliner-Western Star is part of McCoy group, Inc., which was founded in 1958 by Robert McCoy in Shullsburg, WI. Today the company is still family-owned and is operated in the leadership of the McCoy family.

Affirmative Action/Equal Opportunity Employer - Qualified women, minorities and people with disabilities encouraged to apply.