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Administrative Assistant
 Equiliem | |
 United States, Massachusetts, Lexington | |
 Nov 13, 2024 | |
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Administrative Assistant opportunity in Lexington, MA!
*this position is hybrid and will require 1-2 days/week on site in Lexington. There may be projects that requre an increase in days onsite to 20/month. Candidates should be somewhat local and open to this* Responsibilities include but are not limited to: *Processing mobile device procurement orders and services requested via the ServiceNow ticketing platform. *Updating records of employees or mobile lines of service in associated databases. *Completing the required paperwork to ship material goods to remote Laboratory staff or new hire candidates. *Assisting in the porting of mobile lines of service between service carriers. *Analyzing and resolving mobile device financial error reports. *Creating, analyzing, and resolving mobile device compliance reports. *Developing well-written instructional knowledge base articles. *Generating ad hoc reports, conducting data analysis, and resolving issues. *Completing minor projects. *Clearly, accurately, and frequently communicating with customers of all education levels regarding requests. Required Skills: *Advanced Excel skills, including the ability to perform VLOOKUPs and create pivot tables/charts. *A reasonable understanding of Apple product lines and how mobile devices function. *5-10 years of experience in a customer service-related role, demonstrating ownership and resolution of complex customer issues. *Strong interpersonal and communication skills to effectively work directly with customers, support staff, and vendors, addressing their needs, managing expectations, and fostering positive relationships. Preferred Skills: *Experience with ServiceNow or similar service ticket platforms. *Willingness to learn without prior technical knowledge is acceptable. *Candidates with prior administrative support experience within the military have shown success in this role. *Certifications or training classes related to Microsoft Office products. *Familiarity with ticket workflows or automations. Clearance: An interim clearance is sufficient for the start of this position. #CJ | |