Sales Support Supervisor

METTLER TOLEDO
life insurance, paid time off, tuition reimbursement, 401(k)
United States, Florida, Lutz
1571 Northpointe Parkway (Show on map)
Nov 13, 2024
Our Opening and Your Responsibilities Mettler-Toledo, LLC is a global supplier of precision instruments with sales and service locations in 37 countries. The Mettler-Toledo Product Inspection Group, consisting of CI-Vision, Hi-Speed, is the world's leading supplier of in-line checkweighers, metal detectors, machine vision systems and x-ray inspection systems. We believe employees are the lifeblood of our company. As we thrive on quality and initiative, we work together in a fast-paced environment striving towards common goals and open to innovation and success. We'd love for you to become part of our growing team! Role/Purpose: The Sales Support Supervisor is responsible for leading and managing all order entry activities in support of the sales department while ensuring that company standards are achieved and maintained with a targeted emphasis on continuous improvement, providing support, structure and documented formalized training for employee development. The position requires a hands-on, self-starter with the ability to motivate and lead subordinates and others. You must also be a skilled communicator who is able to convey information, ideas and policy to all levels within the organization. As the Sales Support Supervisor you will assist with interpreting, discussing and editing orders received from sales representatives covering a wide range of standard and special products and services. Assist with clarifying conditions of sales, discounts, commissions, shipping and handling instructions. Provide project management activity within the Sales Department supporting Product Inspection Division tasks. Maintain records and related information. Responsible for the submission of various daily, weekly and monthly reports. Essential Duties and Responsibilities: Supervise on-site and remote Order Entry team and Rental/Demo Support Sales team Ensure new orders for new sales equipment processed efficiently and correctly Establish & implement KPIs that track department productivity, quality & performance Prepare daily, weekly and monthly reports and ensure Quality metrics board is updated Manage the Processing Commission payments for accurate and timely processing Must be organized, efficient and detail-oriented Able to handle a hectic, fast-paced, multi-task work environment, while maintaining a professional attitude Projects as assigned Research required information using available resources Other duties as assigned It is required to work longer hours on month end until all the orders are booked, and the month is closed. Sometimes, the month end may fall on a weekend or holiday, and we may need to work on Saturday or the holiday. In addition, there is no time off the last 3 days of the month due to month end activities. What You Need to Succeed Required Knowledge, Skills and Abilities: High energy and determination to resolve customer order issues. Excellent working knowledge of ERP systems, SAP preferred. Good task and project management skills. Strong organizational skills and attention to details Ability to provide informative and professional assistance when working with internal customers and co-workers, including maintaining positive interpersonal relationships which encourage openness. Demonstration of strong verbal and written communication skills Maintain professional attitude with exceptional interpersonal skills. Minimum Education / Experience Required: 4-year degree preferred 2-3 years of relevant experience in a supervisory function, preferably in sales department Able to type 50 WPM Experience with computerized office systems and software (i.e., Microsoft Office Suite, Microsoft Outlook) SAP experience a plus Our Offer to You Medical, dental and vision care coverage and a 401(k) savings plan with company matching - all starting on date of hire Tuition reimbursement, employee wellness programs, plus other perks and discounts Parental and caregiver leave policies All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits Global market strength and worldwide leadership in weighing A brand name that is identified worldwide with precision, quality, and innovation Thousands of patents, design and innovation awards A commitment to extraordinary service on our state-of-the-art equipment About Mettler Toledo METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com. Equal Opportunity Employment We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. You can find more details in our Equal Employment Opportunity Policy. If you'd like more information about your EEO rights as an applicant under the law, please click here.