Patient Access Associate 2

Inova Health System
United States, Virginia, Alexandria
Nov 13, 2024
Mon - Fri 10:00a-6:30p and every 5th Saturday 7:00a-3:30p The Patient Access Associate 2 admits and schedules patients, conducts insurance verifications, and provides financial counseling. Ensures patient safety by demonstrating effective problem solving and effective communication skills. Engages in active listening when dealing with a customer complaints. Job Responsibilities Expresses sincere concern and empathy when dealing with customer complaints. Accesses appropriate systems/services to confirm insurance coverage or other means of payment. Communicates scheduling changes to patients, staff, physicians and patient representatives in a timely and professional manner. Identifies and communicates payroll authorization and referral requirements to patients. Explains insurance benefits and patient liability by using appropriate communication methods/styles. Reports safety hazards/violations and takes appropriate action to protect the environment and guests until help arrives - if necessary. Delivers an acceptable volume of work with high levels of accuracy while improving inefficiencies and minimizing repetitive errors by revising current workflow procedures. Recognizes when a problem needs to be elevated for resolution and involves others in the problem solving process when additional input is needed. May perform additional duties as assigned. Additional Requirements Experience - 1 year of healthcare patient access experience or 1 year of experience in healthcare revenue cycle Or Bachelors degree in lieu of experience Education - High School diploma or equivalent