Health Information Specialist II

Impact Lives, Impact Community

Family Health Centers of San Diego (FHCSD) is passionate about providing exceptional health care to all, especially underserved communities with limited health care options. Founded by a Latina grandmother/community advocate over 50 years ago in Barrio Logan, FHCSD has grown into one of the largest community health systems in the country. With over 90 sites, over 227,000 patients, and over 1.1 million healthcare visits last year, we provide a wide variety of health care and outreach services to a very diverse patient population. We are proud of our mission, our lasting community impact, and the cultural and individual diversity of our staff

Clinic Details

• Hours: Monday through Friday, 8 am - 4:30 pm
• Address: 3420 College Avenue, San Diego, CA 92115
• FHCSD PACE Website: https://fhcsdpace.org/services/
• Location Website: FHCSD PACE - College Grove | Clinic Locations

Duties and Responsibilities:

• Prepares patient charts for upcoming visits; reviews for open orders, incomplete documentation, follow-up for ER/ED visits, open referrals, and addition of pending results.
• Coordinates the release of medical information, following all department and regulatory guidelines. Verifies authorizations, records incoming requests, processes requests, and communicates with the requestor.
• Provides customer service for the department, including answering phone calls, greeting visitors, taking messages, and routing faxes.
• Reviews medical records for accuracy and completeness. Participates in a variety of Quality Assurance, Quality Control, and data abstraction as assigned.
• Produce accurate and precise work in a fast-paced and high-volume environment.
• Ability to adapt to sudden changes in priority work demand.
• Navigate numerous internal and external applications and systems in the course of work completion.
• Meet daily productivity requirements based on assigned goals and metrics.
• Adhere to established protocols for reviewing medical records and determining what records necessitate interpretation by the ordering or requesting provider and sending them promptly.
• Master standardized documentation and template rules and protocols for electronic health records, including document naming, filing, and obtaining records.
• Generate billing statements and record all billing activities.
• Apply broad knowledge of HIPAA and Privacy rules and regulations, for sharing PHI.
• Link and closely associate orders and encounters while obtaining records when such orders or encounters are directly related to the records obtained.
• Provide great customer support to clinical staff by phone and email.
• Communicate significant findings during daily work duties, including potential risk management issues, to leadership and other team members.
• Demonstrate strong command of medical terminology, medical record documentation, and clinical processes.
• Integrate data collected from a variety of electronic and paper sources.
• Work closely with the entire HIM management team to identify process issues related to E-HR and HIM workflow and offer recommendations for resolutions or modifications, particularly regarding the paper/electronic interface and the daily workflow

Requirements:

• High school diploma or GED Required.
• Medical Terminology Course Required or completed within the 90-day orientation period.
• Medical Assistant Certification Preferred.
• RHIA or RHIT Certification Preferred

Rewards:

• Job type: Regular Full Time
• Competitive Salary with Excellent Benefits
• Retirement Plan with Employer Match
• Paid Time Off, Extended Sick Leave and Paid Holidays
• Medical/Dental/Vision/FSA/Life Insurance
• Employee Discounts and Wellness Programs

#IndPACE

In the spirit of pay transparency, we are excited to share the base range for this position, exclusive of fringe benefits or potential bonuses.

If you are hired at Family Health Centers of San Diego, your final base salary compensation will be determined based on factors such as geographic location, jurisdictional requirements, skills, education, and/or experience. In addition to these factors - we believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is what we reasonably expect to pay for the role. Hiring at the maximum of the range would not be typical in order to allow for future and continued salary growth. We also offer a generous compensation and benefits package (more information on our benefits offerings is available here: FHCSD Wellness - Employee Hub (gobenefits.net)