Enrollment Process Officer II

Florida International University is a top public university that drives real talent and innovation in Miami and globally. Very high research (R1) activity and high social mobility come together at FIU to uplift and accelerate learner success in a global city by focusing in the areas of environment, health, innovation, and justice. Today, FIU has two campuses and multiple centers. FIU serves a diverse student body of more than 56,000 and 290,000 Panther alumni. U.S. News and World Report places dozens of FIU programs among the best in the nation, including international business at No. 2. Washington Monthly Magazine ranks FIU among the top 20 public universities contributing to the public good.

Provides academic evaluations support and customer service for applicants and students enrolled through FIU Global First Year program. Responds to email and other written correspondence using the CRM and supplementary business tools related to FAQs and other inquiries about the FIU Global program. Works closely with offices to provide accurate information to students regarding immigration, student visa and other state and federal processes. Serves as DSO for Global First Year related cohort and processes immigration documents for incoming students to study at the university. Provides mentorship and training to new staff, student employees and graduate assistants as it relates to FIU Global.

• Performs intake operations for Global First Year program; this includes evaluation of high school foreign academic credentials and review of post-secondary foreign credential evaluation documents, and data entry.
• Performs evaluation of high school foreign academic credentials and post-secondary foreign credential evaluation documents. As well as data entry of test scores and other academic supporting documents for admission.
• Coordinates with Global First Year and University Admissions to establish process, timelines and adheres to national and federal practices for university admissions, NCAA, and university board of governors state policy.
• Serves as DSO and issues necessary immigration forms, guides students through the process of studying in the US and maintains records on the Student and Exchange Visitor Information System (SEVIS).
• Assists in the review and evaluation of policies and procedures making suggestions and recommendations to the senior leadership team.
• Takes on additional assignments such as: working reception in the front lobby, tele-counseling, hosting virtual events, and participation in on-campus visitation programs.
• Assists in the review and evaluation of policies and procedures making suggestions and recommendations to the senior leadership team.
• Assists in the transition of Global First Year students to FIU progression students.
• Performs other related duties as assign or as directed. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.

• Experience evaluating foreign academic credentials at a post-secondary institution or in support of a post-secondary institution.
• Experience in undergraduate or graduate admissions, processing or evaluation at a post-secondary institution.
• Experience using SalesForce or similar CRM.
• Knowledge of and/or experience with foreign countries education systems, international credentials evaluation procedures and the ability to perform transcripts evaluation.
• Knowledge of and/or experience with F-1/J-1 student immigration regulations.

Administrative

Prospective Employee

If you have not created a registered account, you will be asked to create a username and password for use of the system. It is recommended that you provide an active/valid e-mail account as that will be the main source of communication regarding your status within the process. In this account, you are able to track your applicant status in "My Applications".

To be considered eligible for the position as an internal candidate, departmental staff must meet minimum requirements of the position and be in good performance standing.

Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume, cover letter or any other documents within the application process. It is recommended that you combine your cover letter and resume/curriculum vitae into one attachment. Attached documents should be in Microsoft Word or PDF format. All applicants are required to complete the online application including work history and educational details (if applicable), even when attaching a resume.

*This posting will close at 12:00 am of the close date.

Current Employee

As a current employee, you must log into Employee Self Service (ESS) to apply for this and any other internal career opportunity of interest. In this account, you are able to track your applicant status in "My Applications".

To be considered eligible for the position as an internal candidate, departmental staff must meet minimum requirements of the position and be in good performance standing.

Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume/ curriculum vitae, cover letter or any other documents within the application process. It is recommended that you combine your cover letter and resume into one attachment. Attached documents should be in Microsoft Word or PDF format.

*This posting will close at 12:00 am of the close date.

Clery Notice

In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the University Police department at Florida International University provides information on crimes statistics, crime prevention, law enforcement, crime reporting, and other related issues for the past three (3) calendar years. The FIU Annual Security report is available online at: https://police.fiu.edu/download/annual-security-fire-safety-report/.

To obtain a paper copy of the report, please visit the FIU Police Department located at 885 SW 109th Avenue, Miami, FL, 33199 (PG5 Market Station).

Pay Transparency

Florida International University will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

FIU is a member of the State University System of Florida and an Equal Opportunity, Equal Access, Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.