Assistant Director for Residential and Conference Services

University of Georgia

retirement plan

United States, Georgia, Athens

Nov 13, 2024

Posting Details

Posting Number	S12909P
Working Title	Assistant Director for Residential and Conference Services
Department	Housing-Resident Progs & Srvcs
About the University of Georgia	Since our founding in 1785, the University of Georgia has operated as Georgia's oldest, most comprehensive, and most diversified institution of higher education ( https://www.uga.edu/). The proof is in our more than 235 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University's main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,000 faculty and more than 7,700 full-time staff. The University's enrollment exceeds 40,000 students including over 30,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 18 schools and colleges, as well as a medical partnership with Augusta University housed on the UGA Health Sciences Campus in Athens.
About the College/Unit/Department	Part of the Division of Student Affairs, University Housing consists of nearly 2.8 million square feet of facilities and is home to more than 9,000 students. The department employs 220 full-time staff members, 21 graduate assistants and 565 undergraduate student workers. As a self-supporting auxiliary, University Housing operates a $59 million budget derived only from student housing fees and other non-state sources. In support of its mission to provide comfortable, affordable and secure housing options where the academic success and personal growth of residents are encouraged and supported, University Housing engages staff members in competency-based training and students in curriculum-based engagement focused on community building, interpersonal skills, social awareness and responsibility, and well-being.
College/Unit/Department website	housing.uga.edu
Posting Type	External
Retirement Plan	TRS or ORP
Employment Type	Employee
Benefits Eligibility	Benefits Eligible
Full/Part time	Full Time
Work Schedule
Additional Schedule Information	M-F, 8 a.m. - 5 p.m. Evening and weekend work may be required.
Advertised Salary	$64,480
Posting Date	11/13/2024
Open until filled	Yes
Closing Date
Proposed Starting Date	02/03/2025
Special Instructions to Applicants	Priority consideration will be given to those who complete the application process by 12/13/24; however, screening will continue until the position is filled. We are unable to offer a work visa sponsorship for this position. You must be authorized to work in the U.S. to apply.
Location of Vacancy	Athens Area
EEO Policy Statement	The University of Georgia is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ethnicity, age, genetic information, disability, gender identity, sexual orientation or protected veteran status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR (hrweb@uga.edu).
USG Core Values Statement	The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct. Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653.

Position Information

Classification Title	Student Affairs Manager
FLSA	Exempt
FTE	1.00
Minimum Qualifications	Requires at least a baccalaureate degree in the field. Please contact your Human Resources office for an evaluation of education/experience in lieu of the required minimum qualifications.
Preferred Qualifications	Master's degree in Hospitality Management, Business Administration, Higher Education, or a related field 3-5 years of full-time work experience in housing, residence life, conferences services or related field with customer service, guest operations and supervisory experience Experience in supervising, training and evaluating staff Experience in developing operational procedures Proficiency in housing management software, databases, and Microsoft Office Suite Experience serving in an on-call capacity, assisting with crisis management and supporting students in distress
Position Summary	The Assistant Director for residential and conference services offers a unique opportunity for a dynamic and service-oriented leader to play a key role in supporting University Housing operations and enhancing the residential experience for students and conference participants. The assistant director will serve as a member of the Residential Programs and Services' leadership team while shaping the way University Housing provides quality customer service to residents, stakeholders, and conference guests. The primary functions of the Assistant Director is to oversee the daily operations of 13 residential desks for a system housing more than 9000 residents and facilitate the summer camps and conference program. The successful candidate will have an eye for detail and is committed to high-quality work.
Knowledge, Skills, Abilities and/or Competencies	Ability to manage multiple priorities, work independently, and collaborate with faculty, staff and others from a variety of university departments and community organizations. Strong commitment to customer service and experience in a fast-paced, service-oriented environment. Excellent communication, organizational, and problem-solving skills. Working knowledge of Microsoft Office Suite and ability to learn housing management software and databases. Interpret and apply policies and procedures. Focus on and complete detail-oriented tasks.
Physical Demands	Safely operate a UGA state vehicle as necessary Frequently walk-through residential facilities, which includes climbing stairs Respond to crisis situations in various buildings that may require being present for long periods of time. Continual usage of computers. Lift and carry up to 40 lbs. Verbally communicate effectively both in person and via telephone with a variety of individuals.
Is driving a responsibility of this position?	Yes
Is this a Position of Trust?	Yes
Does this position have operation, access, or control of financial resources?	No
Does this position require a P-Card?	No
Is having a P-Card an essential function of this position?	No
Does this position have direct interaction or care of children under the age of 18 or direct patient care?	Yes
Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications)	Yes
Credit and P-Card policy	Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.
Background Investigation Policy	Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website.

Duties/Responsibilities

Supervision and Leadership

Select, train, supervise and evaluate seven full-time administrative specialists responsible for overseeing front desk operations, including key management, mail distribution, residence hall security support and serving as a general resource to residents.
Select, train and supervise the summer conference team, including but not limited to professional staff, summer interns and 15 summer conference assistants.
Indirectly supervise more than 350 student desk assistants by overseeing recruitment, training and accountability processes.
Actively promote and participate in the engagement, development & retention of each staff member.
Serve as a member of the Residential Programs and Services leadership team, contributing to strategic planning and policy development.
Represent University Housing in meetings, committees and special projects.
Work with colleagues to develop, implement, interpret and enforce unit and departmental policies, procedures and regulations.

Percentage of time

Duties/Responsibilities

Customer Service

Ensure high-quality customer service is provided to residents, visitors, and staff by overseeing the daily operations of the department's 13 desks.
Coordinate the check-in/check-out process and address guests' concerns for more than 65 camp and conference groups each summer.
Work collaboratively with other housing units and external stakeholders to ensure the effective transition of camp/conference spaces.
Regularly assess and improve desk procedures to enhance the customer experience, resolving concerns quickly and maintaining a secure atmosphere for all residents and guests.
Lead efforts to foster a welcoming and responsive environment where staff ensure interactions reflect the department's commitment to resident/guest satisfaction and development.

Percentage of time

Duties/Responsibilities

Administrative Processes and Operations Management

Establish administrative processes to ensure effective, accurate and secure desk operations, including staff coverage, training compliance, mail distribution, and key management in StarRez.
Oversee administrative processes related to conference housing, including check-ins/checkouts, damage reports, and accurate recordkeeping.
Oversee the development, implementation and on-going assessment of policies and procedures for unit's service desks, mailrooms and conference operations ensuring compliance with university guidelines and industry standards.
Performs other duties consistent with the purpose of the position as assigned.

Percentage of time

Duties/Responsibilities

Crisis and Risk Management

Participate in a weekly on-call rotation that provides direction and support to live-on staff as they manage crisis situations in the halls.
Identify and respond in person to situations that have the potential to escalate.
Work with conference sponsors to manage emergencies or crises involving conference guests in a timely and professional manner.
Prioritize security in desk operations by regularly assessing potential risks, developing and implementing policies to ensure the safety and well-being of residents/guests.
Follow up on concerns that occur at the desk through personal contact with students, parents, faculty, administrators and other stakeholders to resolve problems, answer questions and clarify policies.

Percentage of time

Duties/Responsibilities	Budget and Financial Management Assist in the development and management of the residential and conference services budgets, including monitoring expenditures and ensuring fiscal responsibility. Identify and implement cost-saving measures by evaluating operational expenses, streamlining processes, and optimizing the use of resources use to ensure efficient fiscal responsibility.
Percentage of time	5