EHR COORDINATOR

SUMMARY OF POSITION

Under the direction of the Senior Director of Quality and will lead the optimization and training support of our EHR (Electronic Health Record) system. Coordinate and resolve staff requests related to EHR maintenance, issues, and projects. Collaborate with the Quality team in assisting requested reports and audits.

• Assist with data entry and reporting into EHR and other databases or applications as needed in collaboration with the Quality team.
• Support the Senior Director of Quality to design, build, and know how to schedule all regular reports on a regular basis (weekly, monthly, quarterly) as needed.
• Assist with creating and editing data into graphs and other presentation formats for quality management meetings and other administrative meetings as needed.
• Assist the Senior Director of Quality on training documentation development.
• Conduct EHR training for new hire employees and EHR re-education opportunities for established employees.
• Create and/or terminate eCW user access for eCW application and eCW University as required.
• Create and/or assist in developing EHR materials on best practices.
• Assist in monitoring EHR support tickets submitted by staff and troubleshoot eCW technical difficulties quickly and effectively.
• Create and/or assist with escalation of cases submitted to eClinicalWorks portal and manage resolution process.
• Monitor various processes and functionality in the EHR and route issues to appropriate parties.
• Manage Patient Portal Dashboard processes and troubleshoot issues requested by staff.
• Assist eCW implementation projects and interfaces with external partners.
• Assist eCW functions and/or features such as Healow Open Access, Messenger Campaign, Healow Patient Portal, eBO Reports, and more.
• Facilitate eCW functions/features demonstration with eClinicalWorks when requested.
• Assist eCW application updates and upgrades and provide communication with staff.
• Troubleshot issues that may result from eCW application updates and upgrades.
• Participate in Quality meetings, eCW meetings, and other meetings as needed.
• Adhere to HIPAA Privacy Rule and Security Rule.
• Conduct requested audits relating to EHR compliance.
• Carries out Vibrant Health's mission: To provide access to respectful, empowering, culturally sensitive and appropriate high quality health care for the community, regardless of socio-economic obstacles.
• Accepts and uses supervision, direction and consultation to maximize available resources in the completion of work duties.
• Additional responsibilities will be assigned as needed to maintain and improve the effective functioning of the department and to advance the mission of the organization.
• All job responsibilities will be carried out under the direction of the organization's policies and procedures.

• Bachelor's degree preferred or relevant experience.
• Minimum of 1 year experience with electronic health records is preferred.
• Medical terminology is preferred.
• Healthcare operation workflow knowledge.
• Background with HIPAA rules and regulations preferred.
• Effective professional written and verbal communication and interpersonal skills.
• High adaptability and flexibility.
• Demonstrate knowledge of personal computers and Microsoft Word, Excel, Outlook, and PowerPoint required.

Individual must:

1. Develop rapport with patients and their families, community and other health care personnel.
2. Work successfully within team environment and collaborate with other professional staff.
3. Demonstrate excellent customer service, helpfulness, and a positive attitude.
4. Possess superior organizational skills with attention to detail and the ability to multi-task and meet deadlines.
5. Demonstrate ability to remain calm and make decisions under pressure.
6. Demonstrate the ability to recognize, understand, and appreciate the value of cultural diversity. Demonstrate social and cultural sensitivity appropriate to ethnically and economically diverse patients and staff.
7. Travel to all parts of the facility and throughout the community.

N/A

Americans with Disability Specifications

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands and fingers to handle or feel objects, tools or controls; reach with hands and arms; climb stairs; talk and hear. The employee must frequently lift and/or move materials that may weigh up to 40 pounds.

Work Environment

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Frequent exposure to communicable diseases, body fluids, toxic substances, medicinal preparations, radiation and other conditions common to a clinical environment may routinely be encountered.
• Work involves handling sharp objects.
• Position involves extensive use of computer, telephone, fax and copier equipment.
• Must have manual dexterity and experience to perform handwritten paper work, recordkeeping, and filing.
• Prolonged sitting, standing, or walking may be required.
• Frequent bending/stooping, squatting, reaching above the shoulders, twisting and turning, kneeling, and pushing/pulling may be required.
• Employment is contingent upon successful clearance from Criminal, Kansas and Missouri Child/Elder Abuse and Neglect, Sex Offender background investigations, TB testing, pre-employment drug testing, and verification of Hepatitis-B immunization.
• Occasional evening and weekend availability is required.

Trauma Informed Care

At Vibrant Health, we understand that many, if not most, people have experienced trauma in their lives. We have made a commitment to trauma informed care and support and educate team members continued development of understanding of how trauma affects individuals and coping strategies. We expect employees to incorporate their understanding about trauma into interactions with our patients and families, clinic visitors, and with each other.

Commitment to Diversity

We are proud to be an Equal Employment Opportunity (EEO) and Vietnam Era Veterans Readjustment Assistance Act (VEVRAA) Employer. We are committed to cultivating a workplace in which diverse perspectives and experiences are welcomed and respected. We do not discriminate on the basis of race, color, religion, creed, ancestry, national origin, sex, age, disability (physical or mental), marital or veteran status, genetic information, sexual orientation, gender identity, political ideology, or membership in any other legally protected class. We are an Affirmative Action employer. We encourage individuals with diverse backgrounds to apply and desire priority referrals of protected veterans.