IT Specialist

At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.

Named one of Central Floridas Top Workplaces and one of Americas Best-in-State Employers by Forbes, we are committed to our power of we culture.

Are you looking for a place where you can bring your authentic self to work every day andbe able to connect, engage and delight?

• We offer excellent benefits and perks including one free meal per shift and free theme park access.

• We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.

• We embrace diversity at our core and offer the opportunity for all team members to reach their potential.

• We invest in training and development opportunities for all team members.

• We promote social responsibility by being a good neighbor in the community.

• We care for you, just as we care for others.

About Lakewood Regional Support

Our regional support center provides resources to our hotels for multiple areas including Human Resources, Engineering, Purchasing, Accounting, Security, Group Reservations, Guest Contact Center, Information Technology, Laundry and Communications.

Who We Are: Loews Hotels & Co is a leading owner and operator of luxury hotels with a portfolio consisting of 26 hotels and resorts in the United States and Canada. Located in major city centers and resort destinations from coast to coast, the Loews portfolio features one-of-a-kind properties that go beyond Four Diamond standards and embrace their uniquely local community in order to curate exciting, approachable and local travel experiences for guests.

What We Offer:

• Competitive health & wellness benefits, 401(k) & company match
• Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement
• Training & Development opportunities, career growth
• Tuition Reimbursement
• Pet Insurance
• Team Member Hotel Rates, other discounts, perks and more

What Were Looking For:

As an IT Specialist, you will play a crucial role in ensuring the smooth operation of our company's IT Systems and Infrastructure. You will work closely with a cross-functional IT teams and other departments to provide support and assist with various IT projects. This position offers an excellent opportunity for a talented and enthusiastic individual to kick-start their career in the IT field.

Who You Are:

• Strong technical aptitude and a passion for technology.
• Excellent problem-solving skills and ability to work well under pressure.
• Effective communication skills, both written and verbal.
• Strong organizational and multitasking abilities.
• Customer-oriented mindset with a commitment to delivering outstanding service.

What Youll Do:

Payment Processing

• Receive and review credit card payments for group related technology requirements.
• Verify cardholder information and accurately process payments using our designated payment processing system
• Ensure the accuracy and completeness of transaction data by carefully inputting and crosschecking customer information, payment amounts, and authorization codes.

Vendor Support

• Verify vendor billing accuracy as compared to the Loews Hotels signed contract/maintenance agreement, and communicate with vendors, including exhibitors, audio-visual technicians, printers, and other service providers required for conferences.

Conference Proposals

• Assist management with the development of comprehensive proposals that emphasizes the value proposition of the conference services offered and highlights the unique selling points to potential clients.
• Collaborate with sales and operations teams to ensure a smooth handover of clients once the quote is accepted.

Schedule Coordination

• Assist management with scheduling technicians and adjusting schedules as needed due to unforeseen circumstances, such as technician unavailability, emergency calls, or customer rescheduling requests.

Collaboration with Conference Leadership

• Collaborate technology resources and with the conference planning team or other relevant stakeholder to integrate the outcomes of pre-conference meetings into the overall conference planning process, incorporating feedback, and making necessary adjustments as needed.

Accounts Payable:

• Process vendor invoices in a timely manner and collaborate with internal departments to resolve discrepancies or issues related to invoices or payments.
• Reconcile invoices with purchase orders, maintenance agreements, and other relevant documentation as needed.

Inventory:

• Assist inventory control manager to ensure precise documentation of hardware and software inventory, assisting to maintain up-to-date records of assets.
• Collaborate with cross-functional teams, providing support and guidance on asset management processes, assisting with asset-related inquiries, and participating in asset-related projects or initiatives.

Service Now:

• Assists with entering and updating tickets to ensure smooth operation and efficient handling of support tickets, monitor the progress of support tickets, ensuring that issues are addressed in a timely manner and within defined service level agreements (SLAs).

Network and System Monitoring:

• Assists the network team with monitoring network and system performance to identify potential issues to ensure optimal functionality and uptime.

Data Backups and Disaster Recovery:

• Assist in the execution and monitoring of data backup processes, contribute to disaster recovery planning and participate in recovery efforts as needed.

Documentation and Reporting:

• Maintain accurate and up-to-date documentation of IT processes, procedures, and configurations.
• Generate regular reports on IT metrics, including helpdesk tickets, system availability, and user satisfaction.

IT Project Support:

• Collaborate with the IT team on various projects, such as system upgrades, software rollouts, and infrastructure improvements, and assist in project planning, testing, and implementation.

Project Planning:

• Assists the management team to develop and maintain project documentation, project plans, facilitates effective communication between team members to ensure the team is aware of project timelines, deadlines, and milestones.

Your Experience Includes:

• Bachelor's degree in Computer Science, Information Technology Preferred, or a related field (equivalent experience will be considered).
• Basic understanding of computer hardware, operating systems, and networking principles.
• Familiarity with Helpdesk Software and Ticketing Systems.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Veterans and military spouses encouraged to apply.