Course Maintenance Specialist (Academy)

If you're passionate about building a better future for individuals, communities, and our country-and you're committed to working hard to play your part in building that future-consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

Who is WGU Academy?

At WGU Academy, we work collaboratively to dramatically impact college and workforce readiness efforts on a large scale. Our primary mission is to develop and deliver novel solutions for college and career readiness to tens of thousands, even hundreds of thousands, of individuals and propel them to success in whatever domain they choose.

This is a fully benefited position requiring onsite collaboration at least 4 days per week in WGU's Salt Lake City headquarters.

Why consider us?

• Dynamic position where you will make a difference in a mission driven environment.
• Equipment provided: Choice of Mac or PC laptop
• Comprehensive and affordable benefits (including mental health benefits, and unlimited flexible time off) plus 403b matches and contributions where we put money into your retirement account, even if you are not contributing.
• 75% employee tuition discount available at WGU for yourself, and qualifying family members.
• Innovative, fun, and enriching team environment where are you are valued, given credit where it's due, and recognized for your contributions.
• Collaborative and cross functional team, where candor and authenticity are prioritized.

What will you be doing?

WGU Academy uses a scrum-based, design thinking framework to create accessible, transformative experiences that ready learners for success. We are mission-driven, evidence-based, and laser-focused on student success. As a Multimedia Designer on Academy's Product Design and Development Team, you will create engaging, user-facing, mobile-first, media-rich content for WGU's non-degree, online, professional skill-building Certificate programs. This work includes illustrations, interactives, animations, videos, and audio files. You will leverage your innovative thinking, creativity, sophisticated skills, and entrepreneurial spirit to contribute to world-class learning experiences on tight timelines. As part of an agile development team with a Content Design Writer and an Instructional Technologist, you will create best-in-class programs for Rising Talent.

Who will you be helping?

WGU Academy's students are 50% first-generation college students. They are often from minoritized communities, and over 80% are categorized as low-income individuals. They come to WGU Academy to get ready for college and career success. Our approach is holistic. We seek to enhance cognitive, psychological, and emotional resilience through our learning experiences. Your designs will enable us to do so in beautiful, engaging, and highly effective ways. Your work will help us improve the lives of people who have traditionally been underserved by Higher Education.

Who are you?

You are curious, creative, collaborative, and committed to excellence. You are relentless in your pursuit of continuous learning, growth, and improvement. You enjoy working at a fast pace on projects that have clear-cut deadlines and objectives. You are mission-driven and love using your skills for the good of society.

How is success measured?

Success is measured with a mix of inputs. First, quality. Your work will be expected to conform to our Style Guide and Design Manifesto (once you understand these standards inside and out). Second, quantity. Your contributions to the team's sprint velocity (productivity) will be expected to increase over time, as you continuously seek efficiency gains. Third, fidelity. Your work should increasingly reflect a deep understanding of the Rising Talent market, our mission, and the holistic levels of learning we aim to achieve. Along the way, you will enjoy the full support of your teammates, people leaders, and colleagues across Academy. We embrace a learning mindset and are always looking for ways to help one another succeed.

Job Profile Summary:

The Course Maintenance Specialist is a professional individual contributor that that utilizes various data sources to build, support, update, and/or improve online learning products for On-Ramps and Certificate programs. This may include course sites, assessment materials, student resources, and documentation systems. They will accurately enter information into curriculum delivery and storage systems, perform maintenance within those systems, investigate and coordinate the resolution of various issues, and complete other projects as needed. The Specialist demonstrates competencies while working on a broad range of standard assignments. This individual prioritizes and completes assigned duties in a timely, high-quality manner with attention to current department processes and procedures. The Course Maintenance Specialist works well with others in a team environment and is self-motivated.

Essential Functions and Responsibilities:

• Updates, maintains, and troubleshoots online learning products and related resources by coordinating with internal and external stakeholders or in response to program feedback.
• Provides effective and friendly customer support to students, staff, and faculty in a timely manner.
• Maintains integrity and confidentiality of proprietary information and student confidentiality in accordance with FERPA.
• Maintains a thorough understanding of Academy Product Design and Development processes for all projects.
• Contributes to process improvement initiatives.
• Provides training to team for Course Maintenance processes and best practices, as required.
• Cross-trains with peers to support special projects as needed.
• Performs other related duties as assigned.

Knowledge, Skill and Abilities:

• Basic computer skills
• Excellent data entry skills
• Ability to navigate a variety of technological platforms.
• Ability to learn new system and platform technologies.
• Basic proficiency with HTML
• Ability to multi-task and work on multiple projects simultaneously
• Good communication skills, both verbal and written
• Ability to prepare and deliver training.
• Student-focused mindset
• Ability to collaborate with colleagues inside the department.
• Ability to work independently on assigned tasks with moderate supervision.
• Exceptional time-management skills.
• Ability to keep a positive attitude with all members of the University.
• Ability to work in a fast-paced, agile, collaborative team environment.
• Demonstrates professionalism.
• Ability to maintain accurate documentation.
• Outstanding attention to detail
• Ability to accept and implement feedback
• Willingness to learn and grow.

Job Qualifications:

Minimum Qualifications:

• 3 years of related experience including customer service, data entry, or administrative support
• High School diploma or GED required
• Basic knowledge of standards and processes within a narrow scope of work.

Preferred Qualifications:

• Prior data entry experience
• Experience using OpenEdX or other Learning Management Systems (LMS)

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times

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Disclaimer: This Job Description has been designed to indicate the general nature, essential duties, and responsibilities of work performed by employees within this classification. It does not contain a comprehensive inventory of all duties, responsibilities, and qualifications that are required of the employee to do this job. Duties, responsibilities and activities may change at any time with or without notice. This Job Description does not constitute a contract of employment and the University may exercise its employment-at-will rights at any time.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:

How to apply: apply online

Full-time Regular Positions(FT classification, standard working hours = 40)

This is a full-time, regular position that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave.

The University is an equal opportunity employer.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.