Customer Service Representative, Physician Practice

Description

Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve.

Summary:
The Customer Service Representative performs clinic clerical tasks, such as registering patients, communicating financial obligation, and collecting fees. Additional responsibilities include various clerical work and administrative/ business details such as scheduling appointments, giving information to callers, reading and routing incoming mail, filing correspondence and other records, and other assigned clerical duties.

Responsibilities:
*Obtains all critical demographic and financial information and accurately inputs data into Electronic Medical Recordkeeping (EMR) system and other applications as needed. Obtain and/or verify documentation as required including Consent for Treatment, Assignment of Benefits and Financial Responsibility, and Notice of Privacy Practices.
*Answers and relays incoming, outgoing, and inter-office calls. Delivers routine / scripted instructions in preparation for patient's visit to the office.
*Provides general clerical support functions to ensure efficient utilization of time, in part by scheduling meetings, patients and appointments; maintaining calendars; coordinating with other clinical services.
*Collect and count cash receipts and daily deposits. Ensures balanced cash drawer daily.
*Maintains order and cleanliness throughout the clinic. Performs housekeeping duties of assigned area by routine and periodic cleaning.

Other information:
Required
*High school diploma or equivalent
Preferred
*Medical clerical experience in a hospital, physician practice, clinic, nursing home or insurance agency

Legal Employer: Pardee - HCHC

Entity: Pardee UNC Health Care

Organization Unit: Pardee Orthopedics Thompson St

Work Type: Full Time

Standard Hours Per Week: 40.00

Work Assignment Type: Onsite

Work Schedule: Day Job

Location of Job: ERIDGEXING

Exempt From Overtime: Exempt: No