Development Coordinator

POSITION TITLE: Development Coordinator

DEPARTMENT: DHQ/Community Relations & Development

SUPERVISOR: Divisional Executive Director of Development (DEDD)

FLSA STATUS: Full-Time/40 hours per week; Non-Exempt

MISSION STATEMENT

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

SCOPE OF POSITION

Support the overall efforts of the Community Relations and Development Department. Manage database/donor relations/statistical activities, and processing of volunteers and background checks. Maintain volunteer records in the volunteer database and ensure that Corps Officers and program managers follow up with volunteers. Ensure that information, records, and statistical data are accurate and well maintained. Work with Corps Officers, program administrators and other personnel to submit statistical reports accurately and on a timely basis. Provide Portfolio reports as needed to DEDD. Ensure that DDOC/internally produced acknowledgements are accurate and sent on a timely basis. Provide general office support to the Development team and assist with all areas of special events as requested.

QUALIFICATIONS

• Bachelor's degree in business or similar field preferred. May substitute relevant experience for the education requirement.
• Five years' relevant, professional experience preferred; a minimum of three years is required.
• Experience in data management and analysis, and generation of pertinent reports; experience with database navigation and management. Blackbaud experience preferred.
• Current Alaska Driver's License with acceptable driving and criminal history.

ESSENTIAL FUNCTIONS

• Donor Relations
  
  
  
  • Manage and address donor relations issues including, but not limited to donor acknowledgements, year-end tax statements, concerns/comments/questions submitted via devices/phone calls/email and as requested, provide new or updated profiles and mailing attributes.
  
  
  
  

• Database Management
  
  
  
  • Provide support to DEDD and Resource Development Manager.
  • Process invoices into AP Workflow, and work in cooperation with DEDD to ensure accuracy.
  • Provide donation processing/Portfolio instructional support to Corps Officers.
  • Work with direct marketing vendor to load files for mailings.
  • Provide event support as requested by DEDD.
  • Process credit card donations, including setting up of recurring donations.
  • Create source/fund codes for mailing and classy pages in cooperation with Finance as needed and upload to Portfolio/supply to Resource Development Manager.
  • Ensure donor records are accurately maintained.
  • Check obituaries to identify possible donors and update file.
  • Produce Portfolio reports as requested by the DEDD.
  • Attend Development Department meetings and trainings.
  • Provide back-up as requested for the front office.
  • Provide support as requested with other areas of Development.
  
  
  
  
• Statistician
  
  
  
  • Report timely and accurate submission of statistical data from Corps and Units.
  • Notify Divisional Secretary of Corps who have not submitted their monthly report and share major discrepancies, if any, in the reporting.
  • Conduct quarterly statistical comparisons of each Corps/Unit to determine statistical trends, standing of Corps in previous years to date.
  • Prepare initial analysis of statistical reports for Territorial Statistician as instructed.
  • Assist in the preparation and distribution of statistical reports.
  • Upon instruction from Territorial Statistician, conduct gross error survey for specific corps or program centers, and with consultation from supervisor adjust through gross error corrections as needed.
  • Update the Corps Management System as required. This includes responding to Corps Officer requests for local officer approvals, soldiership transfers, etc.
  
  
  
  
• Volunteer Management
  
  
  
  • Maintain the Volunteer Management System and provide reports as requested.
  • Work with Corps Officers and program directors to process volunteer paperwork.
  • Conduct background checks on volunteers.
  • Work with Volunteer Review Committee to address adverse actions related to background checks.
  • Assist Resource Development Manager with volunteer correspondence including eblasts, acknowledgements and other communications.
  • Assist Resource Development Manager with maintaining volunteer resources and materials
  
  
  
  

(e.g. aprons, log-in sheets, training materials).

• Perform all other duties and responsibilities as assigned.

SOFTWARE RELATED SKILLS

Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook) required, working knowledge of integrated database applications and CRM's. Ability to use new software programs with basic training.

DRIVER REQUIREMENTS

Must be a licensed driver. Must also complete and pass The Salvation Army Driver Safety Course.

PHYSICAL DEMANDS

Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on intermittent or continuous basis. Ability to grasp, push, pull, and reach overhead. Ability to lift 25 pounds. Qualified individuals must be able to perform the essential duties of the position with or without accommodation.

A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests if the accommodation needed is reasonable and no undue hardship would result.

CONFIDENTIALITY STATEMENT

The employee understands that all information is to be treated as highly confidential. Non-compliance will result in disciplinary action.

ACKNOWLEDGEMENT OF RELIGIOUS PURPOSES OF THE SALVATION ARMY

The employee acknowledges that he/she has been informed and understands The Salvation Army's religious purpose and status as a church. The employee agrees that he/she shall do nothing to his/her relationship with The Salvation Army as an employee to undermine its religious mission. The employee agrees and understands that his/her services are a necessary part of The Army's religious purposes, and his/her work-related conduct must not conflict with, interfere with, or undermine such religious programs or The Army's religious purposes.