Field Services Delivery Leader

Req ID:302095

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Field Services Delivery Leader to join our team in Bethlehem, Pennsylvania (US-PA), United States (US).

Responsibilities

• Provides direction and guidance for administration and results for multiple departments within a function of work area.
• Translates business plans into objectives and exercises latitude in managing operations.
• Accomplishes results through the efforts of subordinate managers / professional team members.
• Leads the senior relationship with the suppliers.
• Drives service level improvement and management of field service teams and suppliers
• Resolves escalation to maintain strong client experience levels.
• Able to work across countries and understand local requirements.
• May have trade compliance responsibility for multiple countries.
• Assists in developing strategic goals and plans for field service operations.
• Drives new product/service launches and owns negotiation of service delivery in local countries and decides theimplementation plan.
  

Basic Requirements

• 7-10 years managerial / leadership experience
• Undergraduate degree or equivalent combination of education and work experience.

Additional Skills

• Graduate degree preferred
• Advanced negotiation skills.
• Demonstrated experience developing and driving field service strategies and operational plans.
• Exceptional verbal and written communication skills

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies.Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us atus.nttdata.com

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