Vision Supervisor, Education Coordinator

Schedule Weekly Hours:

What is available:

• Work 40 hours each week
• Monday - Friday, no weekends or holidays
• Location :Gundersen Eye Clinic Onalaska
• Have the opportunity to travel to other Gundersen optical locations
• Provide a quality optical experience to our patients and guests

What you will get:

• Great work/life balance!
• On the job training
• Access to our Career Development Center
• Generous 401K match and base contribution!
• Tuition Investment Program

What you will need:

• High school diploma or equivalency + Graduate of a two year Joint Commission on Allied Health Personnel in Ophthalmology (JCAHPO) accredited Ophthalmic Medical Technologist school OR
• Completion of the independent study course for Certified Ophthalmic Technician (COT) or Ophthalmic Surgical Assistant (OSA) within 2 years of hire
• 3-4 years working as an Ophthalmic Technician with an Ophthalmologist.
• Within 2 years of hire one of the following is required: Certified Ophthalmic Medical Technologist (COMT) certified by JCAHPO or Certified Ophthalmic Technician (COT) or Ophthalmic Surgical Assistant Certification (OSA) certified by JCAHPO

Gundersen Health System is healthcare for neighbors, by neighbors. While we call La Crosse home, our system has 7 hospitals and 65 clinics in neighboring communities. Inside our walls and our neighborhoods, we deliver world-class medical care combined with the right amount of love. We call it Love + Medicine and it's who we are.

The Supervisor, Vision Services and Education Coordination is responsible for coordinating and managing all staff competency and training for Ophthalmology & Optometry and supervision of staff in Onalaska Vision Departments. The position will work with the Administrative Clinical Operations Director of Vision Services and the department Clinical Managers in this effort.

The Supervisor will also provide training, education and resources to all staff in technical roles in the department including, but not limited to, Opticians, Ophthalmic Assistants, Ophthalmic Technicians, Ophthalmic Tech II's, and Ophthalmic Tech III's. This position is responsible for development of education policies, identifying areas for improving workflow and efficiency in all vision sites, and managing all Joint Commission preparation work related to staff.

This position will directly supervise all staff within the Onalaska Ophthalmology and Optometry Departments, support routine operational support for staff, identification and implementation of efficiency opportunities, and equipment planning and liaison to support Clinic Providers.

This position will develop systems for managing staff competencies and skills assessments across the entire vision department. This includes tracking of certifications, BSM consulting and continuing education for staff. They are also responsible for developing training plans and coordinating training, education, and support for all new hires to create a more streamlined and efficient approach to enhance provider productivity in addition to coordinating all staff training on all equipment and technology in the department.

This role will coordinate and manage the GLOCAP training/education program in the Vision department and ensure compliance with regulatory standards (JCAHPO), Gundersen Health System policies and procedures, confidentiality standards, practice guidelines and compliance and standards of care. This position also coordinates issues related to compliance with training, education, and licensure data, in cooperation with the Clinical Managers.

STRATEGIC RELEVANCE -- SUMMARY

To advance its position as an innovator and leading health care system, Gundersen Health System (GHS) must continue to demonstrate superior outcomes, provide seamless delivery of care, and ensure competitive cost structures. It must also stay at the cutting edge of emerging technologies and new delivery models that will transform healthcare. The System must anticipate and respond effectively to evolving market and environmental trends, (e.g., shifts in payment models, value-based purchasing, transparency of outcomes and information technology) that will impact the delivery of health care services.

The Supervisor is responsible for understanding the impact of these forces and trends. The Supervisor collaborates with others to achieve GHS' strategic mission and goals by being a guide at the side, managing daily operations of their AOR (area-of-responsibility) and are expected to: 1) demonstrate superior quality and safety through the eyes of patients and caregivers; 2) demonstrate superior service through the eyes of patients and colleagues; 3) attract, develop and retain a talented and engaged workforce; 4) demonstrate affordability of care; and 5) achieve programmatic growth. The Supervisor supports the transition of System strategy into staff commitment, action, and accomplishment in their AOR.

POSITION DUTIES AND RESPONSIBILITIES

The Supervisor is specifically responsible for:

1.0 Organizational Strategy and Implementation -- Understanding market trends and the impact on their AOR, contributing to AOR strategic and operational plans.

2.0 Fiscal Management -- Effectively using established processes to ensure accountability for effective operations and resource management.

3.0 Human Resource Management -- Effectively using established processes to: select, align, engage, develop, manage, and retain a team of highly skilled staff.

4.0 Excellence in Service and Clinical Quality -- Achieving seamless delivery of quality patient care and safety, excellence in patient experience and customer service.

5.0 Organizational Leadership -- Providing leadership and accomplishing objectives by supporting the integration of processes and initiatives while modeling collaboration.

KEY ACCOUNTABILITIES

Organizational Strategy and Implementation

1.1 Collaborates with Team leadership to understand external market financial, economic, and industry data, identifying market opportunities as it applies to daily departmental operations.

1.2. Collaborates with management to ensure that resources are prioritized and in place (i.e., staff, equipment, supplies, technology, and processes, etc.) and properly utilized to achieve AOR objectives through the most effective and efficient operations.

1.3 In conjunction with AOR leadership, makes recommendations for the improvement of AOR key processes, leading to elimination of variability in cost and quality.

Fiscal Management

2.1 Manages AOR to meet fiscal targets, ensuring the daily operations of delivering cost-effective, quality services.

2.2 Evaluates AOR for potential cost-effective change and makes recommendations for the implementation of approved changes.

2.3 Ensures staff compliance with financial decisions.

Human Resources Management

3.1 Communicates vision and leadership to staff in a collaborative environment that offers job satisfaction, performance recognition, and stimulates innovative thinking to accomplish objectives.

3.2 Ensures that AOR staff understand their roles in accomplishing GHS, Team/Division, and AOR strategic objectives. Establishes expectations for high level of performance and holds individuals accountable for achieving them.

3.3 In collaboration with other AOR leadership and the Human Resources Department, uses organizational systems/processes to recruit, retain, and develop a high-performance team that meets patient, regulatory, and fiscal requirements for their AOR.

3.4 In conjunction with Team/Division leadership, ensures staff productivity by maximizing staffing efficiency and workflow patterns as well as monitoring and controlling turnover.

3.5 Implements and actively supports the integration of change and conflict management while working side by side with management.

3.6 Creates a climate that ensures respect, teamwork, open communication, and professional recognition among a diverse workforce.

Excellence in Service and Clinical Quality

4.1 Ensures the implementation of service, quality and safety standards consistent with System policy for patient experience and internal and external customers in collaboration with AOR leadership.

4.2 Identifies and communicates trends across services in customer satisfaction and patient experience, clinical quality outcomes and patient safety to AOR leadership.

4.3 Models and ensures that AOR staff effectively uphold a customer service orientation to meet legitimate needs of patients and internal and external customers.

4.4 Ensures that confidentiality of patient, staff, and appropriate management data is maintained, and delivers immediate and certain consequences when confidentiality is compromised.

Organizational Leadership

5.1 Promotes the organization to all constituencies by interpreting and communicating GHS' mission and values, acting as a loyal, supportive, and informed spokesperson for AOR, Team/Division and the System.

5.2 Collaborates with other internal professionals to identify, reduce, and eliminate barriers within the system which may negatively impact cost and quality of services.

5.4 Takes responsibility for providing a positive learning environment for students, interns, and residents working within their AOR, collaborating with academic programs, while ensuring patient safety.

5.5 Takes responsibility for identifying areas for self-development and actively seeks opportunities and resources to meet developmental objectives.

KEY INTERFACES

The Supervisor interacts primarily with the following external interfaces:

• Patients
• Families

The Supervisor interacts secondarily with the following external interfaces:

• Vendors/Suppliers* scope dependent
• Educational and Regulatory Organizations
• Non-GHS clinicians, hospitals, and facilities

The Supervisor interacts primarily with the following internal interfaces:

• AOR staff
• Other AOR supervisors, managers and directors
• Clinicians

The Supervisor interacts secondarily with the following internal interfaces:

• Other Functional Managers and Supervisors
• Other System Staff

DECISION MAKING AUTHORITY & RESPONSIBILITY

The Supervisor has the authority to carry out the AOR vision, objectives, and strategies consistent with the System's mission, vision and goals. This person assists the leadership team in determining which resources are needed and recommends the acquisition of additional resources where indicated.

The Supervisor has the responsibility to advocate change in AOR processes and systems to ensure optimal, cost effective health care delivery. This individual facilitates the resolution of clinical, staff, and policy issues. The Supervisor oversees the adherence to policy, as well as makes recommendations for changes to AOR staff and leadership. The Supervisor coaches, monitors, and documents staff performance, makes recommendations for compensation strategy and promotion for their AOR.

The Supervisor represents Gundersen Health System and their AOR within the System and in the external community.

Education and Learning:

REQUIRED:

High School Diploma or equivalency plus

Graduate of a two year Joint Commission on Allied Health Personnel in Ophthalmology (JCAHPO) accredited Ophthalmic Medical Technologist school or

Completion of the independent study course for Certified Ophthalmic Technician (COT) or Ophthalmic Surgical Assistant (OSA) within 2 years of hire

DESIRED

Bachelor's degree in Healthcare Administration or Business Administration

Work Experience:

REQUIRED

3-4 years working as an Ophthalmic Technician with an Ophthalmologist.

License and Certifications:

REQUIRED:

Within 2 years of hire one of the following is required:

Certified Ophthalmic Medical Technologist (COMT) certified by JCAHPO or Certified Ophthalmic Technician (COT) or Ophthalmic Surgical Assistant Certification (OSA) certified by JCAHPO

Age Specific Population Served:

Nonage Specific (N/A)

Osha Category:

Category 1 - Employees in this job title have a reasonably anticipated risk of occupational exposure to blood and/or other potentially infectious materials.

Environmental Conditions:

Exposed to infectious diseases

Not substantially exposed to adverse environmental conditions (as in typical office work)

Physical Requirements/Demands of The Position:

Sitting Frequently (34-66% or 5.5 hours)

Walking/Standing Continually (67-100% or 8 hours)

Driving Occasionally (6-33% or 3 hours)

Stooping/Bending Rarely (1-5% or .5 hours)

Squatting Rarely (1-5% or .5 hours)

Kneeling/Half Kneel Rarely (1-5% or .5 hours)

Reaching - Shoulder Level Rarely (1-5% or .5 hours)

Reaching - Below Shoulder Occasionally (6-33% or 3 hours)

Repetitive Actions - Pinch Forces Occasionally (6-33% or 3 hours) Pounds of force 0-25 Repetitive Actions - Fine Manipulation Frequently (34-66% or 5.5 hours)

If you need assistance with any portion of the application or have questions about the position, please contact HR-Recruitment@gundersenhealth.org or call 608-775-0267

We inspire your best life by relentlessly caring, learning and innovating. This is our purpose. Together with our values - belonging, respect, excellence, accountability, teamwork and humility - our pillars set our foundation and our future.

Equal Opportunity Employer