Director of Housekeeping

Immerse yourself in old and new Nashville at Loews Vanderbilt Hotel - your stage for exploring the vibrant city we call home. Located minutes away from some of the citys most renowned attractions, Nashville is never short on things to see and do. Welcome to our kind of Southern Hospitality.

Loews Nashville Hotel at Vanderbilt Plaza is proud to announce we've been named to the 2024 TopWorkplaces list! If you're looking for a work environment that is genuinely Nashville, and soulfully inspired the Loews Nashville Hotel at Vanderbilt Plaza on West End is the perfect place for you! Join our family of team members to be a part of a dynamic work culture and enjoy these amazing at work perks:

• Competitive wages

• Paid vacation after 6 months of employment

• Paid sick time and holiday pay

• Health & well-being benefits after 60 days of employment

• 401(k) with employer matching

• Free onsite parking and discounted bus passes

• Complimentary meals

• Discounted hotel stays

• Career development programs and tuition reimbursement

• Community volunteer opportunities

Job Specific

• Maintain housekeeping staffing levels to provide for optimal performance

• Interviews, selects all department management level personnel

• Schedules all management level personnel to provide for proper supervision at all times

• Develops/approves all departmental; budgets, forecasts and schedules

• Stays current with industry related technological improvements geared toward improved efficiency of delivery, and/or quality of product provided

• Responsible for the smooth, efficient, cost effective operation of the housekeeping department, to include; labor management, inventory control, product selection

• Coordinates departmental activities to coincide with other hotel department requirements in order to maintain the overall cleanliness of the guest rooms, public and other assigned areas of responsibility

• Approves all department purchase requisitions,

• Oversees storeroom inventories to ensure maintenance of adequate par levels necessary to support forecasted operational requirements

• Coordinates special projects related to housekeeping operations as determined by the Director of Rooms

• Establishes work routines and schedules which address the needs of the hotel, while being flexible enough to respond to emergency situations and fluctuations in occupancy

• Keeps the Director of Rooms apprised of all significant happenings within the department

• Assists in the selection employee uniforms and determination of uniform purchase requirements

• Attends all required hotel meetings to keep abreast of in-house activities/promotions and upcoming events; maintain communication with other departments within the hotel

• Holds daily, weekly and monthly department meetings designed to provide necessary contact and operating information for all departmental employees

• Deals directly with Guests whenever necessary to solve problems and ensure satisfaction

• Determines purchase requirements for all guest room linen, terry and employee uniforms

• Responds to employee comments and concerns about the quality control of employee uniform cleaning, pressing etc.

• Interviews, selects, trains, appraises, coaches, counsels and disciplines departmental employees according to Loews standards

• Follows New Hire Training and ongoing Star Service Competency program in accordance with hotel policy

• Establishes and ensures adherence to all departmental and Loews Hotels policies, procedures and guidelines

• Evaluates individual employee performance, determines areas in need of improvement or requirements for advancement, establishes goals, objectives and training needs required to attain same

• Evaluate changes in guest needs, the hotels guest mix and industry competitive set, to recommend appropriate product/service and operational changes necessary to ensure guest and employee satisfaction, while maintaining market dominance and exceptional financial performance

• Other duties as assigned

General

• Promotes and applies teamwork skills at all times

• Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance

• Is polite, friendly, and helpful to guests, management and fellow employees

• Executes emergency procedures in accordance with hotel standards

• Complies with required safety regulations and procedures

• Attends appropriate hotel meetings and training sessions

• Maintains cleanliness and excellent condition of equipment and work area

• Complies with hotel standards, policies and rules

• Recycles whenever possible

• Remains current with hotel information and changes

• Complies with hotel uniform and grooming standards

Qualifications

• Thorough knowledge of all matters relating to the proper administration and operation of Hospitality Housekeeping and Laundry operations

• Two to four years of experience in a hotel Housekeeping operation in a leadership position, preferred

• Ability to develop and maintain effective operating and control processes designed to attain maximum operating efficiency while ensuring adherence to established guest satisfaction criteria

• Effective management, leadership, organizational and communication skills

• Ability to work flexible schedule to include weekends and holidays