Patient Services Specialist - Combest Central LB

Texas Tech University Health Sciences Center
United States, Texas, Lubbock
3601 4th Street (Show on map)
Nov 13, 2024
Patient Services Specialist - Combest Central LB Lubbock 39331BR Position Description This position is responsible for assuring smooth operation of the clinic patient flow. Employees serve as primary contacts for patients and are responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Employees may have cash handling responsibilities. Major/Essential Functions The primary objective of this position is to provide excellent customer service to the patients of the TTUHSC SON Combest Central Community Health Center (CCCHC) to meet patient health care needs. This position is responsible for assuring smooth operations of the clinics through verification of patient insurance for proper billing protocols. The employee is is responsible for: Complete insurance verifications using pre-visit Enterprise Task Management (ETM) system Employee in this position must have a clear knowledge base and understanding of how to handle sensitive information in order to be 100% HIPAA compliant. Adhere to the institutional and departmental policies and procedures for best practices Enters relevant patient data into EHR Assist with opening and distributing mail Assist with handling incoming checks and credit cards in preparation for deposits Scan payments and deposit batches into the secured identified SON server for the Combest Receive and process medical record requests Assist supervisor in reconciling monthly batch reports Aligns with the Values-Based Culture, Vision, & Mission of the TTUHSC, SON, & Combest Required Qualifications A High School diploma or GED. 1-year Customer Service, office, or related experience. Additional education may substitute for the experience requirement. To apply, please visit: https://sjobs.brassring.com/TGnewUI/Search/home/HomeWithPreLoad?partnerid=25898&siteid=5283&PageType=JobDetails&jobid=878608 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, genetic information or status as a protected veteran. The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. You can locate this report through our website at: https://www.ttuhsc.edu/emergency/clery-report.aspx. jeid-c6bda85dfaafcd46937560440214889b