Service Desk and Field Services technician, Cockrell School of Engineering

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Position Open To:

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Job Details:

The Cockrell School of Engineering at the University of Texas at Austin is looking for an experienced executive to lead business and strategic planning, development, and industry engagements related to priority research areas. We are looking for a well-regarded, exceptional industry professional with relevant leadership experience in highly technical and innovation-driven industries. Competitive candidates are expected to have direct experience defining technology and business strategy, constructing and managing facilities, and overseeing funded programs from a varied customer base, including the private and public sectors. The ideal candidate will be an excellent leader and will work with key stakeholders including University leadership and external partners.

Share responsibility for sustaining the daily operations of Service Desk & Field Service. Responsible for desktop, laptop, printer and peripheral support. Devotes significant percentage of work schedule to providing technical support on Main campus; as well as at PRC and WPR locations.

• Daily hands-on trouble-shooting/resolution support of WindowOS, MacOS, networking, printers, peripherals, software and underlying infrastructure (via remote assistance or on-site).

• Effective handling of Service Desk phone support, web client requests, and in-person customer service requests while accurately notating requests in work order tools to provide professional, courteous and precise communications to customers.

• Provide rapid front-line knowledgeable assistance in a variety of IT areas (Research Centers, Academic Departments and Administrative Units to faculty, researchers, staff and students).

• Direct administration of systems including setup, configuration, operation, network connectivity, VoIP, security and application installation, update, patching and licensing.

• Help ensure compliance with all governing policy: Federal, State, UT System, Campus, School and funding agency requirements.

• Knowledge of a broad-spectrum of hardware, software, and networking IT components, from system administration to installation, operations, and troubleshooting with MS Windows, Apple, domains, directory and account services, application configuration, user accounts, security systems, protocol layering and much, much more.

• Knowledge of active directory, imaging tools, and remote support tools.

• Excellent customer service and interpersonal skills.

• Effective communications with both technical and non-technical employees.

• Ability to work as part of a team and independently.

Relevant education and experience may be substituted as appropriate.

• Deep networking expertise with ability to provide primary support for Engineering's local area network and coordinate network planning, installations, upgrades and maintenance. Provide primary administration of subnets, VLANs, switches and DNS.

• Linux expertise.

• Articulate and collaborative with the ability to make things happen.

• Imaginative and industrious.

$65,000 + depending on qualifications

• May work around standard office conditions

• Repetitive use of a keyboard at a workstation

• Work outside of standard business hours, including evenings and weekends, may be required.

• Standard work schedule is Monday - Friday, 8:00 a.m. - 5:00 p.m.

• Periodic work outside of normal business hours, to include evenings and weekends, may be required on a periodic basis or for special events.

• Resume/CV

• 3 work references with their contact information; at least one reference should be from a supervisor

• Letter of interest

Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume in the first step of the online job application process. Then, any additional Required Materials will be uploaded in the My Experience section; you can multi-select the additional files or click the Upload button for each file. Before submitting your online job application, ensure thatALLRequired Materials have been uploaded. Once your job application has been submitted, you cannot make changes.

Important for Current university employees and contingent workers: As a current university employee or contingent worker, you MUST apply within Workday by searching for Find Jobs. Before you apply though, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile. This information will be pulled in to your application. The application is one page and you will need to click the Upload button multiple times in order to attach your Resume, References and any additional Required Materials noted above.

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Employment Eligibility:

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Retirement Plan Eligibility:

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Background Checks:

A criminal history background check will be required for finalist(s) under consideration for this position.

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Equal Opportunity Employer:

The University of Texas at Austin, as an equal opportunity/affirmative action employer,complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

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Pay Transparency:

The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

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Employment Eligibility Verification:

If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.

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E-Verify:

The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university's company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following:

• E-Verify Poster (English) [PDF]
• E-Verify Poster (Spanish) [PDF]
• Right To Work Poster (English) [PDF]
• Right To Work Poster (Spanish) [PDF]

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Compliance:

Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031.

The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.