Circulation Support Coordinator

The University of Virginia Library seeks applicants for the position of Circulation Support Coordinator in the Information Services and Spaces(ISS) department.

This position splits their time between two distinct library functions. The Coordinator monitors and maintains transactions in the integrated library system relating to patron records, item records, and money flowing to and from Student Financial Services. The Coordinator also supports customer service and care at the Clemons Library Service and Information Desk and as supervisor to that location's Circulation Student Employees on Saturdays.

Information Services & Spaces (ISS) staffs the service and information desks at five UVA libraries. We also staff our virtual reference and information services, as well as oversee circulation, reserves, and government documents. We are the Library's "front door."

The Circulation Support Coordinator will work an alternative work schedule from Tuesday through Saturday during regular business hours.

Responsibilities:

• System-wide coordination with the Student Information System (SIS), charging and forgiving fines for lost, missing, and late materials for 'barred' users, issuing credits, updating user's VIRGO records as well as VIRGO bibliographic records.

• Support and coordinate with Circulation Manager to update records and process requests. Suspend user privileges as necessary. Occasional patron database clean-up

• Prompt, tactful, and courteous communication with library users and other University departments. Answer patron emails / form submissions: creating & updating accounts, renewing books, removing holds, assigning tickets to appropriate libraries/staff, answering questions, billing for lost books.

• Help create a welcoming, informative environment for library patrons at the Clemons Library main Desk by assisting patrons with Circulation assistance like checking out, discharging, and renewing library materials as well as helping patrons find the information they need to pursue their research.

• Make effective use of the library's information resources, including the VIRGO catalog, databases, research guides, and advanced internet searches to assist patrons in answering reference questions. Refer patrons to specialist Librarians when appropriate.

• Assist patrons in successfully navigating the Library's physical spaces as well as its services and policies.

• Assist in maintaining the appearance of the library, keeping it neat and orderly.

• Assist with general library duties as required. Special projects as assigned.

Required Qualifications:

• Bachelor's degree from an accredited college and at least one year of relevant work experience; or any combination of relevant education, training, or experience sufficient to perform the essential duties of the job.

• Demonstrated experience with data entry, information retrieval, records management, and report generation.

• Knowledge and use of Microsoft Office tools. Strong expertise in Microsoft Excel.

• Must be able to communicate verbally and in writing in a clear manner.

Preferred Qualifications:

• A working understanding of library classification systems, like the Library of Congress Classification System.

• Experience editing HTML code.

• Ability to perform complicated series of tasks.

• Ability to work with people from a variety of backgrounds to provide good public service to library patrons.

• Experience using library catalogs and databases.

• Experience using integrated library systems and other library technology.

The UVA Library supports career development and provides opportunities for both formal and informal training as part of professional development. We are interested in reviewing candidates with a broad range and combination of experiences, education, and qualifications. We are dedicated to building a diverse, inclusive, and dynamic workplace, so if you are excited about this role but your past experience doesn't align perfectly with every preferred qualification in the job description, we encourage you to apply anyway.

About the University of Virginia Library: The University of Virginia was conceived with a library at its heart, placed in the Rotunda at the head of the Academical Village. Today, the UVA Library's original purpose remains unchanged: to provide access to accumulated knowledge and, in so doing, increase it - in short, to advance learning.

The Library is here to ensure that the University community has the information it needs for teaching, research, and personal enjoyment and enrichment. Regularly ranked in the top quartile of ARL libraries, UVA Library has six locations, more than 220 staffers, and more than 100 student employees. Staff members support a collection that includes more than 20 million manuscripts and archive materials, 4.8 million books, 4.5 million e-books, and hundreds of thousands of journal subscriptions. Additionally, as a major research institution, the Library regularly collaborates with professional organizations such as the Virtual Library of Virginia (VIVA), Virginia Library Association, Association of College and Research Libraries, and others.

The University of Virginia Library is committed to a culture of mutual respect, civility, inclusiveness, cooperation, mindfulness, accountability, and acceptance of individual differences. Departments and individuals are expected to work together, both in professional collaborations and in creating a culture where all can thrive. Library staff enjoy generous benefits for use of Library materials and professional development, in addition to UVA's standard benefits package.

UVA is located in beautiful Charlottesville with easy access to the Blue Ridge Mountains; Richmond; Washington, D.C.; and the Eastern Shore. Charlottesville is a vibrant town with culture, music, numerous restaurants, excellent schools, and countless outdoor activities.

Anticipated hiring range: $18.00/hour - $21.00/hour

The selected applicant will be required to complete a background check prior to their first day of employment per University policy.

TO APPLY: Please visit the UVA job board at: https://jobs.virginia.edu/us/en/ and search "Circulation Support Coordinator"

Complete an application online and attach:

1. Cover letter to include your interest in the position and your knowledge, skills, abilities, and experiences

2. Resume or CV

PROCESS FOR INTERNAL UVA APPLICANTS: Please apply through your Workday Home page, search "Find Jobs", and search for "Circulation Support Coordinator"

***Please note that you MUST upload ALL documents into the CV/Resume box. Applications that do not contain all of the required documents will not receive full consideration. ***

For questions about the application process, please contact Rhiannon O'Coin, Senior Academic Recruiter, rmo2r@virginia.edu

For more information about UVA and the Charlottesville community please see www.virginia.edu/life/charlottesville and https://embarkcva.com/

PHYSICAL DEMANDS: This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require traveling some distance to attend meetings, and programs.

The University of Virginia, including the UVA Health System which represents the UVA Medical Center, Schools of Medicine and Nursing, UVA Physician's Group and the Claude Moore Health Sciences Library, are fundamentally committed to the diversity of our faculty and staff. We believe diversity is excellence expressing itself through every person's perspectives and lived experiences. We are equal opportunity and affirmative action employers. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex, pregnancy, sexual orientation, veteran or military status, and family medical or genetic information.