LiftSystem Service Engineer

Job Title: LiftSystem Service Engineer

Working Pattern: Full time

Working location: Indianapolis, IN/Hybrid - 3 Office Days/Week)

The LiftSystem Service Engineering team provides technical support for in-service events and proactive analyses to ensure safe operation and to eliminate future customer disruptions. Responsibilities include (but are not limited to) leading the execution of Engineering Investigations (EIs), including Red Top investigations, to determine root cause of in-service events, review of data associated with system health report codes (HRCs), and authoring responses to Technical Queries (TQ) / Technical Variances (TV) in response to customer technical issues. To achieve timely resolution of customer issues, the LiftSystem Services Engineer will lead multidisciplinary teams as part of Engineering Investigations (EI) to determine root cause of in-service events. These teams will include (but may not be limited to) component design, materials engineering, deployed services and program personnel. The LiftSystem Services Engineer will proactively identify threats and take steps to eliminate them before they cause events in the field.

Why Rolls-Royce?

Rolls-Royce is one of the most enduring and iconic brands in the world and has been at the forefront of innovation for over a century. We design, build and service systems that provide critical power to customers where safety and reliability are paramount.

We are proud to be a force for progress, powering, protecting and connecting people everywhere.

We want to ensure that the excellence and ingenuity that has shaped our history continues into our future, and we need people like you to come and join us on this journey.

Rolls-Royce has been recognized as the top employer in the Engineering & Manufacturing category on the prestigious Forbes Top Employers for Engineers list for 2025. This ranking highlights our commitment to innovation, employee development, and fostering a collaborative environment where engineers can thrive.

Be part of a team that sets the industry standard and drives groundbreaking solutions.

At Rolls-Royce, we are committed to creating a workplace where all employees feel respected, supported, and empowered to do their best work. We foster a welcoming and innovative work environment that invests in you, giving you access to an incredible breadth and depth of opportunities where you can grow your career and make a difference.

Rolls-Royce is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any protected characteristics.

What you will be doing:

• Engaging in an environment of cooperation and collaboration in the Service Engineering team that extends to the rest of LiftSystem engineering, the Field Service Representatives (FSRs) and others supporting the LiftSystem

• Innovating to apply new ideas / techniques to solve technical problems, improve reliability, minimize cost, and reduce maintenance burden
• Leading technical conversations in product level safety boards and in-service reviews with regulatory and airworthiness authorities as required
• Representing the Service Engineering Technical Lead and Chief Service Engineer (as required) internally and with customers while promoting a positive, professional image of Service Engineering and Rolls-Royce

Who we're looking for:

At Rolls-Royce we put safety first, do the right thing, keep it simple and make a difference. These principles form the behaviours that guide us and are an essential component of our assessment process. They are the fundamental qualities that we seek for all roles.

Basic Qualifications:

• Bachelor's degree in Engineering with 2+ years of relevant experience, OR
• Master's degree in Engineering, OR
• JD/PhD
• Must be a U.S. Citizen to be considered for this role

Preferred Requirements:

• Experience and demonstrated capability in root cause investigation including evidence-based practices
• Prior work in support of safety investigations (Red Tops) involving Rolls-Royce products.
• Experience leading the discussion of complex technical issues with customers and regulators.
• Strong system and module level knowledge of the LiftSystem and its interfaces
• Understanding of the LiftSystem assembly and on-wing maintenance practices
• Ability to develop strong relationships with FSRs and overhaul facility (LiftWorks) personnel to influence both fleet and depot operations and practices

What we offer:

We offer excellent development opportunities, a competitive salary, and exceptional benefits. These include bonus, employee support assistance and employee discounts.

Your needs are as unique as you are. Hybrid working is a way in which our people can balance their time between the office, home, or another remote location. It's a locally managed and flexed informal discretionary arrangement. As a minimum we're all expected to attend the workplace for collaboration and other specific reasons, on average three days per week.

Relocation assistance will be provided if applicable.

Global Grade/Level: GG10

Closing date: May 5, 2025

Benefits

Rolls-Royce provides a comprehensive and competitive Total Rewards package that includes base pay and a discretionary bonus plan. Eligible employees may have the opportunity to enroll in other benefits, including health, dental, vision, disability, life and accidental death & dismemberment insurance; a flexible spending account; a health savings account; a 401(k) retirement savings plan with a company match; Employee Assistance Program; Paid Time Off; certain paid holidays; paid parental and family care leave; tuition reimbursement; and a long-term incentive plan. The options available to an employee may vary depending on eligibility factors such as date of hire, employment type, and the applicability of collective bargaining agreements.