Support Services Specialist

This Support Services Specialist will assist with the data management function as part of each program's compliance.

For information about our benefits package, please click the link below.
Lewis University | Office of Human Resources | Benefit

Responsible to model the University Mission through dedicated job performance, service excellence to constituencies, respectful collaboration and active support of the University's Mission in Catholic and Lasallian higher education.

-Receives course paperwork for courses that were delivered at various client and partner facilities or online, audits the files to ensure accuracy, and notifies Project Managers about needed corrections.
-Works with Project Managers to ensure course paperwork issues are addressed promptly
-Enters instructor, student, course, assessment, and evaluation data in IWE's database and proprietary grantor applications.
-Creates and issues training reports after each class is delivered.
-Prepares course audit files after completing an audit of the course file.
-Maintains customized training database for statistical and audit purposes using the College's and proprietary grantor applications.
-Issues certificates and other credentials for students.
-Mails/e-mails out training reports and certificates to clients and file training reports for audit purposes.

-Supports Assistant Manager and Manager with administrative aspects of the Support Services Department.
-Must be motivated to conduct their work at the Institute for Workforce Education and Lewis University-St. Augustine College in an ethical manner focusing on assisting the College to increase productivity and sustainability.
-Performs other duties as assigned, including assisting with Marketing and IWE design.
-Assist the Support Services Manager in reproducing training materials.

-Associate's degree in Business Administration, education, or general studies with a minimum of 2 years of business office experience, preferably in an educational environment.
-Basic knowledge of grants is preferred
-Basic to advanced skills in Microsoft Word, Excel, Outlook, SharePoint, and other MS Suite applications
-Ability to multi-task in a very fast-paced environment
-Self directed, organized, and innovative with a well-developed sense of customer service and professionalism
-Sensitivity to socially and ethnically diverse communities
-Exceptional written and verbal communication skills.

-A Bachelor's Degree is preferred
-Bilingual (English and Spanish) preferred.

Full-time; two year grant funded appointment (9/16/2024 - 9/15/2026)