Night Manager

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Night Manager:

What's in it for you:

• Competitive Salary
• Paid Time Off
• Medical, Dental and Vision Insurance, 401K
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities

Salary Range: $65,000-$78,000 per year

Reporting to the Director, Front Office, responsibilities and essential job functions include but are not limited to the following:

• Manager On Duty and provide supervision for the entire Front Office team, which includes front desk agents, telephone operators, club floor, concierge and bell/door persons
• Handle all guest related issues and oversee and address any challenges in any area of the hotel
• Coach and counsel the Front Office team to provide exemplary guest service;
• Lead by example and sustain an environment of Respect, Integrity, Teamwork, Empowerment and positive employees relations.
• Develop and maintain standards for the department, while adhering to Fairmont's core standards;
• Provides direction and support to line associates in their daily tasks relating to their positions.
• Communicate and liaise effectively with other leaders in the department and hotel;
• Ensures proper staffing and scheduling of all Front Office colleagues in accordance to productivity guidelines;
• Communicates through pre-shift, logs, emails and departmental operational meetings all pertinent information for the respective shift and areas of operation;
• Supports daily and weekly selling strategy in accordance with yield recommendations and promotes maximizing of revenue and occupancy on a daily basis;
• Ensures all daily, monthly and quarterly reporting is completed on a timely basis;
• Ensures review of daily payroll punches and edits as necessary, records time and attendance occurrences for all associates in Time and Attendance Log;
• Ensuring that all job check lists have been completed daily: Front Desk AM and PM, Royal Service, Concierges and Guest Services
• Review three day forecast and adjusting staffing levels as needed;
• Review, verify and react to all group resumes, checking billing, room types, arrival, departure dates, and VIP designations. Ensure that each of them has a checklist attached and it has been completed. Make sure that all parking requirements are sent to the Valet Parking Supervisor weekly and a follow up is done daily;
• Adhere to and sign off on all clerk cash handling, balancing of shift closings, and adjustments;
• Maximize our brand by promoting our upsells programs and managing guest's appeasements;
• Ensure all welcome calls and reservation confirmation calls are being completed by Royal Service daily and it is being maintained consistently;
• Complete with accuracy and timeliness any and all project related work designated by Director of Front Office Operations;
• Completion of Night GSA's duties when working the overnight shift alone.
• Ability to stand for periods of time.
• Ability to lift up to 80 pounds of luggage with late arrivals.
• Other duties as assigned

Qualifications

• Minimum 2 years in a leadership position in rooms, including a solid working knowledge of the Front Office Operation
• Previous front office or accounting experience required
• Available to work overnights, including weekends
• Post-secondary education in Hotel Management or equivalent an asset.
• Must be a strong team player with proven leadership, development, delegating and planning skills.
• Should be highly organized, results oriented with the ability to be work well under pressure.
• Must be creative, possess proven initiative with the desire to learn and develop.
• Computer literate in Microsoft Window applications and relevant computer applications required

Your team and working environment:

- The Fairmont Washington, D.C. is perfectly positioned between the White House and historic Georgetown. From our reimagined and vibrant lobby to the unrivaled courtyard, our hotel provides the ideal backdrop for world travelers, meaningful meetings, and lifelong memories. Our diverse colleagues take pride in delivering memorable experiences with inspiration rooted in the genuine connections we build.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.