Rooms Controller

San Diego Hotel

With miles of sandy beaches and a year-round average 70-degree temperature, there is no better place to live and work than sunny San Diego! Within this seaside paradise lies the newly renovated, four-star, Omni San Diego Hotel; a place dedicated to providing a superior experience for both associates and guests.

Omni San Diego's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. The Omni San Diego Hotel's commitment to serve our associates and nurture their growth has led to the company's highest rating in associate satisfaction and an impressive internal promotion rate. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni San Diego Hotel may be your perfect match.

To monitor and maintain the room rack including but not limited to blocking rooms, pre-registering guest and monitoring rates and packages. The Rooms Control Agent also needs to be familiar with all Front Desk Operations. To ensure that all Select Guest members receive a superior level of service quality in room choice, requests, upgrades, credits for stays and airline mile credits when applicable. To ensure all guest issues are handled and the information is passed on to a manager.

To be thoroughly acquainted with all check-in policies and procedures.
• To be thoroughly acquainted with all check-out policies and procedures.
• To be familiar with guest scenarios.
• To be familiar with all technical equipment related to the Front Desk.
• To block and pre- register all arriving reservations.
• To be familiar with all hotel facilities.
• To be familiar with general organization set-up.
• To be familiar with the inter-relationship between the different departments.
• Must be able to train new associates.
• Broad knowledge of Epitome, Synergy and Vingcard systems.
• Familiar with all reservation special packages and procedures.
• Familiar with Housekeeping procedures.
• Understand Select Guest Program and VIP procedures.
• Understand all radio codes.
• Understand all emergency procedures.
• Computer and printer, typewriter, telephone, pen/pencil, photo-copying machine, facsimile machine, Vingcard encoder, radios and Nextel.
• Interior and on occasion exterior of hotel with exposure to weather conditions.
• Develop proactive personal relationships with Select Guests while acting as an advocate and point of contact for all Select Guests.
• Greet Select Guests upon arrival and resolve all Select Guest complaints on the spot.
• Identify all arriving Select Guests; ensure they receive all of their personalized preferences. Ensure they receive airline miles if their stay qualifies.
• Ensure that accurate up-to-date information is maintained on all Select Guests in all computer systems.
• Maintain inventories of all Select Guest collateral and amenity materials.
• Prepare daily reports for and brief all relevant departments, then ensure that all Select Guest expectations are met and exceeded.
• Train, educate and motivate all hotel associates regarding the Select Guest program and airline miles; be an advocate for the program.
• Communicate with other Loyalty Ambassadors when assisting a Select Guest with other Omni properties to ensure consistent service.
• Perform Moments of Service success checklist reviews in all relevant departments regarding Select Guest standards. (Spot-check to make sure Select Guest benefits are being delivered properly.)
• Lead monthly associate meetings (Coffee Klatches) when appropriate. Report Select Guest successes and failures and recognize outstanding performances and communicate goals for current and upcoming promotions.
• Attend Omni Service Tradition Ambassador Meetings and/or monthly department OST meetings.
• Meet with department heads routinely and make suggestions about improving the Select Guest program at your hotel.
• Design and implement property-specific Select Guest promotions, incentive programs, and/or communications to focus on and improve Select Guest performance in specific areas.
• Create internal written communications to inform and motivate associates regarding current Select Guest issues.
• Accompany sales team on relevant sales calls and site inspections to promote Select Guest program.
• Act as liaison with the corporate office and other properties regarding Select Guests.
• Participate in monthly Select Guest calls with counterparts at other hotels for training, to share best practices and review new initiatives and programs
• Promote the Select Guest Program to guests that are not currently members

• Previous experience in a Rooms Control or Front Office Position Required.
• Previous experience in a Front Desk position at a 4 Diamond Luxury Hotel Required.
• Must be willing and able to work weekends, mornings, evenings and holidays

*Pay: $25.20/hour The pay scale provided is a range that Omni Hotels & Resorts reasonably expects to pay. Actual compensation offered may fluctuate based on a candidate's qualifications and/or experience.

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.