Information Specialist II - Public Health & Human Services (Hibbing) (Open)
 St. Louis County, Minnesota | |
$20.42-$24.12/hour
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 United States, Minnesota, Duluth | |
 Nov 11, 2024 | |
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This Customer Service Rep (CSR), front desk position, is located in the Hibbing Annex. CSRs are an integral part of our agency serving the public and all PHHS staff. Most of their work involves processes within the Economic Services and Supports Division (ESS), e.g. providing direct services to those coming in for help. Tasks include processing applications, scanning documents/mail, processing faxes, ESS emails, online applications, issuing EBT cards, accepting child support payments, etc. CSRs also try to identify the needs and/or services an individual may benefit from and make appropriate referrals. This position is one of four CSRs at the Hibbing front desk. Skilled information processing work applying specialized departmental work rules, methods, procedures and operating precedents to perform a variety of customer service and records maintenance functions. The salary range reflected above is the normal hiring range for 2024. The full salary range, including longevity pay, is $20.42 - $27.80 per hour. This position is part of the Civil Service Basic Unit Employees Collective Bargaining Agreement represented by Council 5 of AFSCME. An employee in this class performs a variety of process tasks and problem-solving activities that require discretion and factual judgments to appropriately apply established procedures, policies and practices to work situations. Duties include explaining established departmental regulations, policies and procedures; and processing information gathered from varied sources to compile departmental records in accordance with established procedures requiring the employee to exercise some judgment to adapt and apply the appropriate procedures to a variety of normally recurring work situations. The work is performed under the direction of a designated lead worker or supervisory staff. These work environment factors are general in nature and may vary depending on the specific position being filled. CONSTANT: Near and midrange vision; visual accommodation; hear within 20 feet; grip; pinch and hand dexterity; and work inside. FREQUENT: Push/pull up to 15 pounds; lift and carry up to 10 pounds; far vision; bend neck; rotate neck; reach; sit; talk/speak; work alone, with, or around others. OCCASIONAL: Move about; reach above shoulder; rotate at waist while sitting or standing; stand; static neck position; stoop/bend; walk; right and left wrist turn; customer/public contact; work with clients with behavioral challenges; depth perception; field of vision; color vision; extended days; and drive. MINIMUM QUALIFICATIONS (Pass/Fail):
RATING SYSTEMS: Supplemental Questions will be 100% of the scoring process: Points will be awarded based on the applicants answers to supplemental questions 6-18. Experience beyond ten years may be included on the application for purposes of meeting minimum qualifications or informing the hiring authority of your complete employment history. Please Note: When answering the supplemental questions on the website, the webpage may time out after 30 minutes. It's recommended you draft your answers in a Word document and copy/paste the answers into the application when you're finished writing. Failure to answer all of the questions on the "Supplemental Questions" page within 30 minutes may result in the deletion of your answers by the application system. TENTATIVE RECRUITMENT & SCREENING PROCESS SCHEDULE:
ESSENTIAL FUNCTIONS: The essential functions for this position are listed under the "ILLUSTRATIVE EXAMPLES OF WORK" on the specification, available in the Human Resources Department or online at www.stlouiscountymn.gov/jobdescriptions. VETERANS PREFERENCE: If you are eligible to apply for Veterans Preference, please attach to your application a copy of document(s) listed for the option that applies to you:
Please refer to Minnesota Statute 197.455 for additional requirements. Click Here. PHYSICAL-MEDICAL STANDARDS: Qualified applicants must be able to perform the essential functions of the position with or without reasonable accommodation. Applicants selected must meet the physical requirements for the position. DRUG TESTING: Applicants selected for appointment must take and pass a drug test. BACKGROUND CHECK: Applicants selected for appointment to a position with St. Louis County are subject to a background investigation. EMPLOYMENT ELIGIBILITY VERIFICATION: All new employees must submit documentation verifying identity and employment eligibility within three days of their first day of employment. PROBATIONARY PERIOD: Appointees to the position must successfully complete at least a six month probationary period prior to being certified for permanent employment. NON-DISCRIMINATION: St. Louis County is an equal opportunity and veteran-friendly employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex, gender identity, marital status, familial status, age, sexual orientation, status with regard to public assistance, disability, genetic information, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.
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