Learning & Development Specialist - Year Round

Deer Valley Resort
401(k)
United States, Utah, Bountiful
Nov 10, 2024
Year Round Classic, consistent quality from a winning team! Deer Valley Resort is nestled in the Wasatch Mountains of Utah, in the historic mining town of Park City which has evolved into an exciting and diverse mountain ski town. Our staff consists of locals, transplants, seasonal workers from all 50 states and international students from around the globe. We are a diverse workforce where everyone feels welcome, appreciated, and valued. No matter if you are 14 or 84 years, there is a place for you in the Deer Valley family! (Last year over 1,100 staff members celebrated their fifth season or more at Deer Valley). Ski perks (vary based on employment status) may include Deer Valley season pass, free skiing or riding at other Alterra Resorts and select local Utah resorts Friends and family ski discounts, free staff ski lessons and discounted rentals (winter staff only) Subsidized meals at Employee Dining Rooms offered for staff while on shift Subsidized housing options available for seasonal full-time staff Discounts for staff members at restaurants, shops, and service providers in Park City Healthcare options are available for staff members 401k plan with company match PURPOSE OF POSITION: The Learning & Development Specialist is responsible for managing comprehensive training and development programs that enhance the skills, knowledge, and performance of all resort employees. This role ensures that training and development initiatives align with the resort's strategic goals and support a culture of exceptional service, genuine care and attention to detail. RESPONSIBILITIES: Model the culture: As a L&D Specialist, your primary role is to learn and live the culture. Embody the Deer Valley Difference through exceptional service, genuine care, and attention to detail. Your example is one of the best ways to teach and influence others. Training Program Development: Coordinate with company leadership to create a learning strategy that supports the organizational objectives - a structured learning ecosystem. With an aligned direction on company objectives, develop and implement specific programs to support staff development and growth. As needed, produce training materials, manuals or documentation. Focus on frontline leaders and management skills that have the most impact on the success of the organization. This may include workshops, experiential learning, and blended learnings with our LMS (learning management system). Partner with resort departments to curate training content and create consistency among the different training methods. Support subject matter experts in their facilitations (e.g. compliance training, leadership development, etc.) Orientation: Lead the orientation efforts (e.g. seasonal facilitations) that integrate new employees and set standards and expectations. Performance Management Support: Coordinate with corporate L&D teams to prepare, message, and support the year-round performance evaluation cycle. Conduct the seasonal performance evaluation process. Individual Development Plans: Partner with department managers to identify skill gaps and help build individual development plans that will support staff member growth. Organizational Feedback: Assist in the design and implementation of employee surveys. Own the analysis, tracking and subsequent action planning to help teams improve our working environment. Assessment and Feedback: Design evaluation metrics to gather data from surveys, performance, and other people metrics to identify trends and assess the effectiveness of development efforts. QUALIFICATIONS: Bachelor's degree in Human Resources, Education, Business Administration, or related field; Master's degree preferred. 3-5 years of experience in learning and development, training coordination, or human resources, preferably in the hospitality or ski industry. Strong understanding of adult learning principles and training methodologies. Proven ability to create engaging training content and deliver presentations effectively. Excellent interpersonal and communication skills to engage and inspire employees at all levels. The ability to influence without direct authority. Demonstrated proficiency with learning management systems (LMS) and e-learning tools. Ability to work collaboratively with a range of departments and adjust to dynamic, seasonal business needs. Strong organizational skills, attention to detail, and ability to manage multiple projects simultaneously. Knowledge of ski resort operations is desirable, but not necessary. Passion for lifting and building up others. DATES OF EMPLOYMENT: Year Round Deer Valley Resort is an Equal Opportunity Employer.