Call Center Specialist, Mental Health Care

Family & Children's Services
United States, Oklahoma, Tulsa
Nov 10, 2024
Description $55,000/year Salary! 33 Paid days off 1st year! Full Benefit Package! Call Center Specialist takes all calls for individuals seeking services at Family and Children's Services. Impeccable customer service is an expectation of this position. Position talks with individuals in crisis, individuals who are actively psychotic, relating significant and often disturbing traumatic events for themselves and their children, individuals who are angry and must get enough information to set appointment or refer to walk in services in the correct department. Requirements: Case Manager II: Must be a high school graduate or have a HS equivalent + 36 months experience in behavioral health field OR 60 hours college credit in any field + 12 months of behavioral health experience required. Case Manager III: Bachelor's Degree in any field + 6 months experience in a behavioral health field required Case Manager IV: Bachelor's degree in social science field required Case Management II certification or obtain by taking the first available Case Management Certification course provided by ODMHSAS after hire. Must have a strong commitment to the right and ability of each person served to live in normal community residences; and have access to helpful, adequate, competent, and continuous supports and services. Skills and competence to establish supportive trusting relationships with persons with mental illnesses and/or substance abuse issues and respect for client rights and personal preferences in treatment are essential. Must possess a valid Oklahoma Driver License and satisfactory driving record and use personal automobile to travel to locations other than primary office. Drug-Free Workplace Policy This job is classified as a "safety-sensitive" position as defined by the Oklahoma Medical Marijuana and Patient Protection Act. Due to the "safety-sensitive" classification, an employee in this position would be subject to drug and alcohol testing, including random testing. Marijuana is one of the substances included in the drug panel screening. Possession of a medical marijuana license will not excuse you from the testing process or the consequences of testing positive for marijuana per the Family & Children's Services Drug Free Workplace Policy, including possible revocation of a job offer or dismissal from employment. Qualifications Education Bachelors of Psychology (required) Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)