Medical Assistant II

GENERAL SUMMARY/ OVERVIEW STATEMENT:

Under general direction of the Medical Assistant Supervisor and the Practice & Operation Manager, the incumbent is responsible for assisting the providers with evaluation, management, and treatment of patients during office visits and other tasks related to the visit consistent with their training and skills. The individual will perform the duties of the Medical Assistant I and II to meet the timely needs for care of patients presenting to the Neurology Department. Ensures efficient patient flow and that all patients and other customers are serviced efficiently and effectively.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Performs all the responsibilities of Medical Assistant I and:

Assists front desk with arriving early or late patients

Assists providers with dressing changes using sterile techniques

Performs phlebotomy

Maintains and cares for equipment and environment according to JCAHO requirements

Maintains the oversight of a lab tracking system within the unit

Assists with the orientation of new staff members as well as training of appropriate staff for the implementation of new tests and/or procedures

Responsible for more complex procedures/job duties as defined in unit

Performs all other related duties to maintain the operational integrity of the unit

Performs medication refill per departmental protocol

SKILLS & COMPETENCIES REQUIRED:

Demonstrated knowledge of medical terminology

Familiarity with managed care plan requirements

Excellent Customer Service skills

Strong leadership skills

Strong communication, interpersonal and team building skills

Ability to exercise judgement in dealing with sensitive, confidential information

Operational, problem solving and decision-making skills

Proficient with office software packages such as word processing, spreadsheets and database management

EDUCATION:

Minimum Required: High school diploma, GED or equivalent

Certificate : Medical Assistant or equivalent

Massachusetts General Hospital is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.