Health Information Liaison

Terros Health is pleased to share an exciting and rewarding opportunity for a Health Information Liaison working at our Central Avenue location. Reporting to the Director of Informatics, the ideal individual is flexible, compassionate and professional.

We are a healthcare company focused on the whole person, providing primary care and specializing in mental health and substance use treatment for the last 50 years. We help people live their lives in recovery and we save lives every day.

Terros Health is a healthcare organization of caring people, guided by our core values of integrity, compassion and empowerment. For more than four decades, the heart of everything we do is inspiring change for life. We help people manage addiction and mental illness, provide primary medical care, restore families, support our veterans, and connect individuals to the care they need.

Recently awarded among Arizona's Most Admired Companies in 2022

Terros Health is hiring a Health Information Liaison at our Central Avenue location in Phoenix, AZ.

Full-Time, Employed

Monday-Friday, 8am-6pm

Hybrid Schedule

No Weekends!

Position Summary:

The Health Information Liaison is a hands-on customer service position responsible for assisting with the overall support of the Electronic Health Record system. To be successful in this role you must be accountable, reliable, hard-working, technically savvy, detail oriented and a quick learner. This position requires strong customer service, communication, trouble shooting, analytical and deductive reasoning skills. This position will serve as the main point of contact with end users as well as internal and external technical resources for issue resolution and/or new development projects. This is a hybrid remote and in-person position.

Health Information Liaison Duties Include:

• Oversee daily management and completion of service and support requests, including but not limited to providing support to end users, troubleshooting issues, identifying training opportunities, and coordinating with team and other stakeholders for issue resolution
• Identifies, troubleshoots, documents, and informs EHR system functionality problems/issues, tips and shortcuts.
• Evaluates, identifies, communicates, and recommends alternative solutions while awaiting full issue resolution.
• Coordinates with vendor to resolve software issues and implement software enhancements, while managing the EHR vendor relationship. Attend meeting and trainings, and meet with EHR vendor to review progress of programming requests, communicating issues, etc.
• Act as main contact for EHR application ensuring communication occurs appropriately with enough distribution to affected staff for issues and updates while coordinated with IT and other relevant departments.
• Provides effective communication regarding issues, objectives, initiatives, compliance, and performance to appropriate management.
• Meet with key staff to coordinate and recommend proposed solutions to systems problems. Outline solutions to meet the users' needs, create mock-up designs and processing steps, prepare specifications, flow charts, and/or process diagrams for clarification purposes.
• Assists in the management of EHR application updates. Work with vendor during and following implementation to eliminate errors. Run tests, diagnose problems, verify solutions, and ensure system requirements have been met.
• Lead special projects as assigned. Manage the scope of work, objectives, and other project activities of assigned projects.

Benefits & Wellness

• Multiple medical plans - including a no premium plan for employees and their families
• Multiple dental plans - including orthodontia
• Financial well-being - 401(k) with a company match, interest free medical line of credit, financial education, planning, and support
• 4 Weeks of paid time off in the first year
• Wellness program
• Child Care Support Program
• Pet Insurance
• Group life and disability insurance
• Employee Assistance Program for the Whole Family
• Personal and family mental and physical health access
• Professional growth & development - including scholarships, clinical supervision, and CEUs
• Employee perks and discounts
• Gym memberships
• Tuition at GCU and University of Phoenix
• Car rentals
• Bilingual pay differential

• Minimum of a High School diploma or equivalent required; Preferred AA or bachelor's degree
• 2+ years' customer service experience in a technical environment
• Excellent customer service skills, analytical and troubleshooting skills
• Ability to resourcefully troubleshoot software related issues
• Ability to quickly learn new computer programs or features, identify and analyze problems and recommend solutions
• Ability to work well independently with little need for supervision
• Experience with Nextgen EHR strongly preferred.
• This role is a non-driving position. This position is performed at one location and does not require travel to various Terros Health centers. May be 18 years of age and with less than two years' driving experience or no driving experience.
• Must have a valid Arizona Fingerprint Clearance card or apply for an Arizona fingerprint clearance card (Level 1) within 7 working days of assuming role.
• Must pass a TB Test.

Physical demands of this position are representative of those that must be met by an employee to perform successfully the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions