Operations Specialist

Capital Bank MD
life insurance, parental leave, paid time off, paid holidays, tuition reimbursement, 401(k)
United States, Pennsylvania, Horsham
130 Horsham Road (Show on map)
Nov 09, 2024
Description About Us Capital Bank N.A. is headquartered in Maryland, serving our communities since 1999. We offer commercial and consumer banking services to clients in the DC metro area, alongside two nation-wide lending brands; Capital Bank Home Loans and OpenSky, a credit card division that offers and services credit cards across all states. OpenSky, a division of Capital Bank, NA, is an issuer of secured credit cards. We provide an entry-level credit product for consumers with a need to build or establish a credit history. The business is going through a phase of investment and rapid growth. OpenSky is a dynamic and entrepreneurial environment where you are limited only by your imagination. Come join a bank where our employees thrive and are engaged in meaningful work. For four years, American Banker named Capital Bank one of the "Best Banks to Work For" in the U.S. Position Purpose OpenSky, a division of Capital Bank, NA, is looking for an Operations Specialist to join our team. The Operations Specialist will support the Card Operations team on the requests for information and documentation both within OpenSky and from outside vendors. The Specialist will be responsible to fulfill periodic, deadline driven tasks as well as variety of requests as needed. Position Responsibilities Primary contact for 3rd party service vendor in the investigation of questions/problems, provide solutions and answer questions related to the credit card program and procedures Responsible for the fulfillment of litigations, subpoenas and complying with Bank policy Perform daily OFAC scans and take appropriate actions Responsible for managing plastic inventory levels, ensuring adequate stock to meet production demands Maintain cardholder agreements, ensuring they are compliant and up to date with any pricing or regulatory changes Perform daily Military Lending Act scans Support E-Oscar credit dispute and Documents Received work queues as needed Support the Funding Department on a backup basis as needed Handle a variety of routine and non-routine functions to support various OpenSky areas and/or vendors Perform additional duties as assigned. Minimum Education and Experience Bachelor's degree or equivalent in relevant experience preferred 2-3 years of experience in credit card industry, banking, or financial services Previous debit and/or credit card operations experience is preferred Technical Knowledge and Skills Self-driven and detail oriented Ability to prioritize competing tasks Excellent written and verbal communication and interpersonal skills Ability to work successfully with wide variety of people in a team environment Ability to solve problems and use sound judgement Proficient with the Microsoft Office suite of products (Excel, Word, PowerPoint, etc.) Working Arrangements This is a hybrid role expected to work in office Monday, Tuesday, Thursday, and Friday. You will be able to work remotely on Wednesday. Compensation: Base Salary Range: $42,819 - $57,804 annually. Final determination of where you are at in the salary range is based on numerous factors such as relevant experience, skill set, education, and ability to meet qualifications within the job description. Additional Compensation: This role will include a yearly annual target bonus based on individual performance. Why Join Us? Join a growing company with a culture that fosters an entrepreneurial spirit Comprehensive benefits package including Medical, Dental, Vision, Company Paid Life Insurance, Disability Insurance, and more! Company Contributions to your 401k - Regardless of your contribution Employee Perks: Paid Parental Leave, Employee Recognition Program, Leadership Program, Tuition Reimbursement Program, Employee Bank Checking Account, and much more! Generous Paid Time Off and Paid Holidays - Including Paid Charity Hours to support volunteer opportunities Supporting Businesses. Helping People. Strengthening Communities. Capital Bank, N.A. is an E-Verify, Affirmative Action and Equal Opportunity Employer. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)