Client Solutions Director

Seneca Holdings, the business arm of the Seneca Nation, is the parent company of the Seneca Nation Group (SNG). The SNG portfolio of companies, our federal government contracting business unit, meet mission-critical needs of federal civilian, defense, and intelligence community customers across a variety of domains. To learn more visit our website here and follow us on LinkedIn.

The Seneca Holdings family of companies offer competitive compensation and a strong benefits package including comprehensive medical and dental care, matching 401K, paid time off, flexible spending accounts, disability coverage, and other benefits that help provide financial protection for you and your family. We pride ourselves on our collaborative work environment and culture which embraces our mission of providing financial and non-financial benefits back to the members of the Seneca Nation.

The Seneca Nation Group (SNG) family of companies is focused on providing innovative solutions and exceptional services to the federal government. The SNG companies are Tribally owned, Native American businesses that leverage the SBA 8(a) Business Development Program, HUBZone certifications and other small business contracting advantages to deliver positive results for our federal government customers.

• Corporate Program Management
  
  
  
  • Be responsible as a corporate program manager for leading the successful performance of at least one service contract with federal government customers.
  • Manage the entire contract lifecycle, from contract award and kickoff, ongoing operations and eventual contract closeout.
  • Strategically support onsite contract program managers managing the day-to-day operations by providing the oversight, support and corporate knowledge.
  • Take proactive steps to minimize any risk to delivery or delivery delays. Forecast potential schedule delays and develop alternate plans for discussion and review with internal senior leader.
  • Support team member training, recruiting and hiring, onboarding/offboarding, status changes, reviews, and professional development. Conduct regular 1:1s with team members
  • Regularly communicate with customers/clients to arrange meetings, confirm program schedules, and discuss any program problems
  • Work in an agile, adaptable, and collaborative manner across Seneca subsidiary teams and team members. Interact with customer senior management.
  
  
  
  
• Support business development efforts
  
  
  
  • Provide BD consulting services in an open, collaborative manner that result in Seneca obtaining contracts with federal agencies with the goal of assisting Seneca to expand its footprint in those agencies.
  • Support and advise Seneca with marketing support services and liaison activities during the proposal preparation stage as well as during contract performance as may be required in support of its business development goals.
  • Serve as a Subject Matter Expert during capability briefings, business development visits and calls, and proposal reviews.
  • Understand and anticipate the Department of State's contracting needs, including shifts in contracting offices and preferred vehicles, to tailor BD strategies effectively.
  • Build relationships with key stakeholders within the Department of State to stay informed about policy changes, funding priorities, and procurement processes.
  
  
  
  
• Thought leadership
  
  
  
  • Demonstrate a bona fide expert level of knowledge and understanding of the client marketplace - business issues, vendor influencers, trends, and hot buttons
  • Influence revenue generation by leveraging your network to contribute to business development (BD) efforts
  • Leverage your expertise to strengthen our client offerings, proactively identify risks and collaborate with others to brainstorm management strategies - both during BD and while we are executing work
  • Collaborate with SNG team members to meet company goals while supplying expertise and guidance on operations projects and systems.
  • Simplify complex industry concepts for team members, facilitating better understanding and execution.
  • Monitor the competitive landscape and attend industry events to stay abreast of new initiatives, emerging technologies, trends, and ways to stay ahead
  
  
  
  
• Support integration of client services efforts
  
  
  
  • Develop and execute an engagement plan to integrate common client services efforts without adding bureaucracy
  • Proactively foster connections across the organization. Build and maintain an internal network/community of staff
  
  
  
  

• Humble team player prioritizing outcomes for the team over individual results
• Excellent and timely verbal and written communication skills
• Strong supervisory and leadership skills
• Excellent interpersonal and public speaking skills
• Proven strategic planning and budgeting experience
• Experience building and scaling teams and systems
• An entrepreneurial spirit
• Extensive knowledge of the principles, procedures, and best practices in the industry.
• Excellent organizational skills and attention to detail
• Strong analytical and problem-solving skills
• Embraces ambiguity and takes on challenges of uncertainty
• Proficient with Microsoft Office Suite or related software

Education and Experience:

• Master's Degree in National Security, International Relations, Business, Public Administration, or a closely related field.
• A minimum of 20 years of relevant industry experience, including at least five years in a senior management role.
• At least five years of professional work experience outside the United States (OCONUS) in two or more global regions.
• Extensive experience managing federal funds for operations, contracts, or grants, with a preference for experience in all three areas.

Other Requirements:

• Ability to maintain a U.S. national security clearance at the specified level.
• Proven track record of operational effectiveness.
• Demonstrated ability to interpret and engage across diverse organizational cultures.
• In-depth knowledge of the Department of State's changing contracting environment, including the ability to track and adapt to changes in contracting offices and vehicles.