The primary function of this role is to provide night-shift (12 hour 4 on/4 off) remote support to Dematic Customers on production systems. Often, traveling is required for support and training purposes.
What we offer:
- Career Development
- Competitive Compensation and Benefits
- Pay Transparency
- Global Opportunities
Learn More Here: https://www.dematic.com/en-us/about/careers/what-we-offer
Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
The base pay range for this role is estimated to be$82,875 - $121,550 at the time of posting. Final compensation will be determined by various factors such as work location, education, experience, knowledge, and skills.
Tasks and Qualifications:
This is What You Will do in This Role:
Participates in the support of semi-complex systems that integrate hardware and software Provides support in semi-complex material specification, schematic troubleshooting, and appropriate follow-up Participates in recommending ideas related to productivity improvement, cost reduction, and improvement in customer satisfaction Provides troubleshooting expertise to Dematic's customers Travel between 20-30% to different customer locations, which may include weekends and overtime What We are Looking For:
Bachelor's Degree Experience with Dematic Walmart Installs Being willing to work nights and on-call coverage is a must 5+ year's experience in a related field providing customer service support Experience with Allen Bradley Logix PLC controls platforms Experience with controls hardware troubleshooting Siemens and Modicon PLC experience a plus Electrical troubleshooting experience Strong customer service mentality Ability to work in a team environment Strong verbal communication skills over the phone Ability to work independently
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Dematic
Nov 09, 2024