EHR Systems Analyst - On Site

The EHR Systems Analyst is responsible for the Electronic Medical Record (EMR) software related to patient care delivery, registration, scheduling and billing. This role partners with clinical, revenue cycle, subspecialty IT teams, and operational support staff to develop, implement and maintain software solutions to support optimal care delivery and healthcare operations. This position requires the ability to explain applications and their underlying technology to diverse end-users, develop structured training plans, and ensure they can use the application and its functionality effectively in accomplishing the user's workflows.

Job Relationships

Reports to the Manager, EHR Systems

Principal Responsibilities

• Analyze, design, implement, test, and maintain complex systems that greatly improves clinical care and patient management.
• Evaluate operational and clinical processes and recommend and implement improvements.
• Configure technology and applications to meet the requirements of the clinical departments, while maintaining and promoting enterprise standards.
• Participate in upgrade planning, testing, validating, and implementing for clinical information systems.
• Acts as an agent of change to help promote organizational adoption of clinical application related workflows to optimize patient safety and experience.
• Serve as the subject matter expert for the applications that they support.
• Must have a proven ability to communicate effectively both in writing and verbally with management and peers on issues, risks, opportunities, and general progress towards business goals.
• Ensures information systems policies, procedures, and technologies comply with applicable laws and regulations.
• Conducts analysis of clinical and organizational needs. Identifies, designs, and evaluates clinical information systems and applications design that supports those identified requirements.
• Ability to use appropriate skills in the areas of: project coordination, multi-tasking, prioritization of demands, group discussion, training, facilitation, decision-making, communication, and time management.
• Provide basic technical support and training of clinical users before and during application activation events and or the adoption of a new workflow.
• Support organizational QA activities by assisting other information technology teams with verification and validation of any new application build and modification.
• Comply with the Springfield Clinic incident reporting policy and procedures.
• Adhere to all OSHA and Springfield Clinic training & accomplishments as required per policy.
• Provide excellent customer service and adhere to Springfield Clinic's Code of Conduct and Ethics Standards.
• Perform other job duties as assigned.

Education/Experience

• Bachelor's degree preferred.
• Demonstrated experience in consulting and training and development; system implementation, and requirements gathering is beneficial.
• A minimum of 1 year of experience supporting clinical applications within the healthcare sector desired.
• A minimum of 2 years applied technical experience in a clinical environment or experience with electronic medical record systems required.

Licenses/Certificates

• Must possess a degree in a clinical or allied health discipline (e.g. Nursing, Medical Laboratory Science, Respiratory Therapy, Athletic Trainer, etc.)

Knowledge, Skills and Abilities

• Advanced problem solving and technical solution skills
• Excellent communication skills, both verbal and written, and the ability to communicate effectively with all levels of staff using technical and non-technical verbiage.

Working Environment

• This job operates in a professional office environment. Routinely uses standard office equipment such as computers, phones, photocopies, filing cabinets, and fax machines.

PHI/Privacy Level

HIPAA 1