Global Assignment Consultant II (Plano, TX Hybrid)
 Sirva | |
 United States, Texas, Plano | |
 Nov 19, 2024 | |
|
The Global Assignment Consultant provides essential support to Sirva's corporate clients in managing the designated client's personnel who are relocating outside of the U.S. for an international assignment. The GAC serves as the primary point of coordination for international assignees for the delivery of various assignment management services offered under their employer's international assignment policies and procedures. This position will be a hybrid position working on-site with one of our clients. FUNCTIONS AND RESPONSIBILITIES 60% Oversee the delivery of assignment management services, including policy counseling, destination services, household goods shipping, visa/immigration, departure services, expense management ongoing assignment support, repatriation and global compensation/payroll. Interpret the designated clients' international assignment policies and procedures and evaluate different options in order to provide advice and consultation to international assignees based on their particular needs and country-specific requirements. Provide on-going consultation to the assignee during the entire length of the international assignment. 20% Coordinate with all internal departments/functions to ensure a successful assignee experience. Manage Global Certified Provider communication process and ensure quality of service delivery. 10% Communicate/interface with the client's HR contacts on relocation/assignment issues impacting the employee and family. Provide assistance with exception management, including recommendations on specific exceptions to policy. Provide assignee status updates, keeping the client abreast of issues and offering solutions as issues arise, and completing client projects and reports as requested. 10% Complete other tasks/responsibilities as required to provide effective support to Manager, Client and Assignees. QUALIFICATIONS AND PREFERRED SKILLS * Minimum 1 year of direct relocation experience OR 3 years of related customer service experience * Advanced knowledge of international assignment management and global business * Ability to identify potential problems and develop creative solutions without immediate direction or supervision * Excellent written and verbal communication skills * Strong organizational skills; the ability to function as part of a team while acting as a self-starter * Ability to manage deadlines, multi-task and operate in a fast-paced environment * Strong presentation skills, business etiquette and interpersonal skills * PC proficiency - Word, Excel, PowerPoint, Outlook and job-related systems * Strong preference for overseas work/living experience * Strong preference for secondary language skills EDUCATION AND CERTIFICATION REQUIREMENTS * High school diploma required * College degree preferred Sirva Worldwide, Inc. provides HR and mobility professionals with the resources, guidance, and support they need to achieve the best possible relocation for talent, and for the companies that move them. As a leading global relocation management and moving services company, we bring together personalized program solutions, expansive global reach, innovative technology, and an unmatched supply chain to transform businesses of any size and empower talent moving to their next opportunity. From corporate relocation and household goods to home sale and commercial moving and storage, our portfolio of brands (including Sirva, Allied, northAmerican, Global Van Lines, Alliance, Sirva Mortgage and SMARTBOX) provide everything needed to move talent and deliver experience.
Sirva is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, military status, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. Sirva also prohibits harassment of applicants and employees based on any of these protected categories. | |