Service Center Assistant

Student and Campus Life (SCL) inspires transformation in all Cornell students on their journey of individual, academic and personal evolution. Our division is comprised of leading student affairs experts who support our campus on pressing student life matters including public service, health, wellness, social justice, residential living, food services, sports, recreation, career services, and student activities and organizations including sorority and fraternity life. We provide support and services to roughly 25,000 undergraduate, graduate, and professional students on multiple campuses in the U.S. and abroad.

As part of SCL, the Conference and Event Services (CES) team supports the planning and execution of high-volume conferences and special on-campus events, ranging from small meetings to large university-wide events. Within CES, the Service Centers, located within student union buildings and some living and learning centers, contribute to an excellent guest and user experience by providing a central hub to coordinate a wide variety of support tasks to both our Housing and Conference Services teams throughout the year.

The Service Center Assistant, promotes a welcoming and informative reception to all students and guests by providing a high level of customer service around critical tasks such as key disbursements, mail and package services, and assisting a broad constituency of groups (students, faculty, alumni, other distinguished guests) with any questions or unique requests to ensure their needs are consistently met. The Service Center Assistant ensures that all daily administrative and clerical processes are complete for their respective Service Centers in an efficient and timely manner and will also coordinate the efforts of student guest service agents through serving as a resource and role model for these student workers. Additionally, this role will collaborate on annual initiatives that have a larger impact on other Service Centers and House offices.

A successful Service Center Assistant will:

• Be driven by a passion for excellent customer service and have strong attention to detail around important protocols that ensure the safety of our students and guests.
• Create a welcoming and inclusive environment for a large, diverse community of guests as well their unique student teams.
• Consistently utilizing good-judgment and tact, specifically around confidentiality as well as prioritizing resources, to ensure minimal follow-up is required.
• Build strong working relationships will other team members in other Service Centers, House Office Staff as well as SCL and university partners to facilitate cross-departmental collaboration and ensure operational coordination and delivery.
• Support SCL mission by providing appropriate training and coaching to student staff.

Required Qualifications:

• High school diploma or equivalent with at least two years of related experience in business management, customer service, event planning or equivalent combination of education and experience.
• Proficiency with basic Office software, desktop programs, and technology; including e-mail, web research, and database management.
• Experience in and/or demonstrated commitment to supporting diversity, equity, access, inclusion, and well-being.
• Demonstrated skill in the understanding of cultural differences.
• Proven experience connecting diversity, inclusion, and wellbeing practices to business goals.
• Unit assignments and schedules are likely to change. A successful Service Center Assistant must be able to occasionally work varied and extended hours including nights, weekends, and some holidays, based on business needs.

Preferred Qualifications:

• Additional education including an Associates or Bachelor's degree in related coursework
• Additional experiences beyond two years in a related field including experience in conferences, events, and/or programs
• Experience or knowledge of the higher education sector with specific experience around Housing systems and/or procedures;
• Prior supervisory experience with student staff

No relocation assistance is provided for this position. Visa sponsorship is not available for this position. This position is located in Ithaca, New York. The successful applicant will be expected to work primarily on-campus.

Familiarize yourself with Cornell's COVID-19 workplace guidance as well as the university's COVID-19 services and information.

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