Principal, Strategic Operations

What You'll Accomplish

• Develop and implement strategic operations strategies that align with the organization's goals and objectives and drive operational excellence.
• Develop and implement processes for better cross-functional collaboration, communication, and workflow management, ensuring teams are aligned and efficient.
• Find synergies, opportunities, and challenges in how we communicate across and between product, engineering, and key stakeholders to ensure alignment and clarity.
• Facilitate the adoption of best practices in customer feedback loops and data-driven decision-making.
• Define and implement best practices around goal-setting frameworks such as OKRs (Objectives and Key Results) to help teams improve their ability to determine and define ambitious goals and track their outcomes with measurable results.

What You'll Bring

• 8+ years of experience in product management, process improvement, change management or operations, with at least 3 years in a leadership role.
• Proven track record of identifying and mitigating process and operational risks that may impact product delivery timelines, quality, or customer satisfaction. Ability to proactively address issues and bottlenecks to ensure smooth strategic operations.
• Strong understanding of product development processes and project management tools.
• Excellent analytical, problem-solving, and decision-making skills, with the ability to interpret data and insights to inform strategies.
• Outstanding communication and interpersonal abilities, capable of working effectively with cross-functional teams and stakeholders at all levels.
• Experience with process improvement, operational efficiency, and scaling in a fast-paced environment.
• Ability to facilitate strategic prioritization and product intake to bridge strategy and execution, ensuring plans translate into effective actions.
• A customer-centric mindset, with a focus on delivering exceptional value and experience through product offerings.
• Excellent leadership and persuasion skills and the ability to lead through influence without direct authority.
• Proficiency with standard MS productivity tools (Office, Visio, and Teams), web analytics and pathing tools (e.g., Google Analytics, Pendo, Heap, Real Story), collaboration tools (e.g., Mural, Miro), Product management (e.g., Jira, Confluence, etc.).
• College degree and minimum 8 years of experience in product, engineering, operations, or a related field.
  
  

Pay Range: $193,325 - $241,650 Annually

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements, and geographic location.