Job Readiness Support Professional

Job Summary

Deliver services to individuals in the Employment Readiness Program, supporting them to grow essential workplace skills. Provide group-based supports both in classroom and community settings. Complete documentation in compliance with the requirements of funding partners and regulatory bodies.

Primary Duties

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These duties and responsibilities will be rated on the Annual Performance Review.

• Prepare and conduct engaging, relevant, and informative group sessions that support the skill growth of the participants in program.
• Support participants to engage in work experiences with community employers including informational interviews, shadowing, workplace tours, and volunteering.
• Seek feedback from participants and their support team regarding pre-employment transition services provided to learn satisfaction and to update curriculum topics and activities. Attain positive satisfaction ratings on feedback surveys.
• Maintain positive partnerships with members of the participants' support teams and other programs, resources, community partners and employers to support the success of individuals in the program.
• Complete required documentation and maintain files. Maintain familiarity and compliance with regulatory requirements, funding partners, and CARF (Commission on Accreditation of Rehabilitation Facilities).

Additional Responsibilities

• Collect, complete, and maintain required documentation, which may include billing reports, participant reports, and case notes, etc.
• Maintain accurate and detailed information regarding the supports provided, progress of the individual in achieving employment goals,
• Maintain case files and records to CARF standards. This includes completing and renewing annual releases, individual employment/service plans, and updating participant's physical and electronic files.
• Provide counseling, behavior intervention, and crisis intervention, responding to the needs of the participants' physical health, mental health, and safety
• Ensure that the vocational and non-vocational needs of the individuals served are being met.
• Provide holistic and person-centered services. Coordinate and participate in Person-Centered Planning (PCP) process pertaining to the participant's outcomes and support activities.
• Communicate with directors, supervisors, rehabilitation counselors, support coordinators, families, significant others and/or any others, regarding employment readiness activities and progress of participant with career exploration, soft skills building and work experiences.
• Provide support in areas of program design, development, and implementation.
• Transport participants to employment settings. Frequent local travel, particularly in the areas of Fairfax County, Prince William Count, Arlington County, and Alexandria.
• Perform other related responsibilities as assigned.

Qualifications: Education, Experience, and Certification(s)

• High school diploma or General Educational Development (GED) required.
• Bachelor's degree in Human Services, Education, Marketing, or another related field preferred.
• One (1) year experience working with people with disabilities required.
• Experience providing supported employment services preferred.
• Experience conducting training preferred.
• Experience building partnerships with community organizations and employers preferred.
• Valid driver's license and/or access to reliable transportation to perform work-related travel required. Must be eligible to be covered under the ServiceSource driver's insurance. Must pass the online driving training, if eligible to drive.

Knowledge, Skills, and Abilities

• An energetic, compassionate, organized self-starter, and team player who can relate to people at all levels.
• Public speaking and training skills, with the ability to follow a curriculum, customize activities, and train and teach in a group setting in an engaging and informative manner.
• Ability to respond appropriately to sensitive inquiries or complaints.
• Ability to complete accurate and thorough daily notes and create and follow person-centered plans.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Knowledge of employment transition supported employment, and job training issues for persons with disabilities.
• Knowledge of behavior intervention and crisis intervention counseling techniques and principles
• Ability to read, analyze and interpret complex documents.
• Knowledge of Microsoft Office Suite, Internet, and email navigation with the ability to teach these skills to participants.
• Good writing skills - correct grammar, punctuation, and spelling

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus. While performing the duties of this job, the employee is required to sit, talk, and hear. The employee needs to be able to type on a computer keyboard. The employee may occasionally need to walk within an office setting. The employee may occasionally lift or move products and supplies, up to 50 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the ServiceSource work environment is usually quiet. The noise level at community worksites could be quiet, moderate, or loud. The employee may be visiting a variety of worksites and may occasionally be exposed to outside weather conditions.

ServiceSource is committed to hiring and retaining a diverse workforce and building an inclusive workplace. We are an Equal Opportunity and Affirmative Action Employer, making employment decisions without regard to a person's race, color, religion, sex (including pregnancy, sexual orientation, gender identity and transgender status), national origin, age (40 or older), veteran status, disability, or any other protected class. We are an E-Verify Employer and a drug-free workplace. Pre-employment background checks are required for all employment positions.

PAY TRANSPARENCY POLICY STATEMENT:

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information