Yardi Systems Manager

LOCATION
Golden Valley, Minnesota (hybrid work option available, must be based locally)

BENEFITS AND PERKS

• Competitive benefit package, including HSA employer contribution, and starting 1^stof the month after hire
• 401(k) Plan with employer match
• Ten paid holidays, no waiting period to receive holiday pay
• Generous Paid Time Off (PTO) and rollover options
• Volunteer Time Off (VTO), along with additional company sponsored volunteer opportunities
• Company paid benefits including Life Insurance, Short Term and Long Term Disability
• Employee Assistance Program (EAP)
• Educational Assistance options
• Rent discount
• Life Time Fitness Membership discount

ESSENTIAL JOB DUTIES

Internal Service

* Demonstrates a spirit to serve the needs of internal customers, supporting core business hours (9:00am - 4:00pm Central Time).
* Provides expert technology support for all Yardi products and support systems integrated with Yardi.
* Researches, troubleshoots, and resolves high-level Yardi-related issues (e.g., resident/applicant portal, CRM, Payment Processing), and determines whether a support case must be opened or if users require additional training.
* Leverages the helpdesk platform, specifically in relation to Yardi tickets and creates knowledgebase articles to assist employees.
* Formally and informally seeks and responds to feedback from Yardi ticket surveys.
* Serves as Yardi Administrator, maintaining strict access control, based on least privilege methodology for all users and vendors within Yardi
* Manages system upgrades and maintenance through validation and testing of new software releases, plugins, and patches.
* Completes other duties as assigned to meet business needs.

Strategy

* Partners with Sr. Director of IT on Yardi systems strategy.
* Reviews new information from YASC conferences and other Yardi training sessions with Sr. Director of IT to create strategic enhancement plans.
* Envisions, develops, and implements new strategies to address complex business issues. Recommends new approaches to improve effectiveness of the department and the services provided.
* Actively participates in IT department meetings and other business meetings, sharing insights and providing strategic solutions.
* Serves as first level reviewer/approver for all quarterly Yardi invoices to ensure pricing accuracy on software and services.

Project Management

* Recommends and assists with implementation of new processes to improve overall business/operational effectiveness.
* Plays an active role in various Yardi system upgrades and change initiatives.
* Collaborates within the IT department and in other functional areas to understand critical business needs.

Leadership

* Leads and mentors Yardi Support Specialist to ensure effective support is provided to all internal customers.
* Provides ongoing feedback and coaching to Yardi Support Specialist to enhance work quality and ensure accountability.
* Holds regular one-on-ones, check-ins, and performance conversations, providing timely and specific information to aid in growth and development of the Yardi Support Specialist.

Professional Development/Training

* Collaborates with Learning & Development team and other departments to create effective training content and job aids.
* Schedules and prepares webinars and training for Train-the-Trainer and end-user training sessions.
* Maintains outstanding knowledge of Yardi systems and keeps skills relevant by attending Yardi training sessions, networking groups, and the annual YASC conference

QUALIFICATIONS

EDUCATION AND EXPERIENCE:

* Bachelor's degree in Business, Accounting, or related field and 7+years of Property Management experience
* Extensive knowledge and experience of 5+ years working with Yardi Voyager 7s, including experience using Yardi Residential modules, Rent Cafe, Payscan, and Payment Processing
* 3+ years of experience in direct Yardi system support role
* Experience with Workflows, Advanced Maintenance, Affordable, Revenue IQ, Job Cost / Construction Manager, ID Verify, Marketplace and Vendor Cafe preferred
* Experience with Bill Pay, Forecast IQ and Maintenance IQ a plus
* Formal project management training and experience a plus

SKILLS AND ABILITIES:

* Fluent in English and skilled in oral and written communication
* Ability to use tact, diplomacy and a clear, courteous manner when dealing with co-workers and the public
* Decision-making, problem solving, and time management skills
* Ability to handle multiple projects or tasks simultaneously with self-direction
* Maintain up-to-date knowledge of Yardi system changes and updates
* Understanding of general accounting principles as related to Yardi setup and functionality
* Problem-solving skills, ability to analyze process-related problems in the context of daily operations and develop effective solutions
* Diplomacy in working with a wide variety of users with different technical abilities
* Business Acumen (understanding and awareness of how to think about and successfully make effective business decisions)
* Detail-oriented with organizational skills and ability to prioritize work tasks

PHYSICAL DEMANDS:

Must possess mobility to work in a standard office setting and to use standard office equipment, including a computer; stamina to maintain attention to detail despite interruptions; strength to lift and carry items weighing up to 10 pounds; vision to read printed material and a computer screen; and hearing and speech to communicate in-person and over the telephone. Must be able to quickly and easily navigate the property/building as required to meet the job functions, including climbing stairs and walking the hallways and common areas.

Personal Protective Equipment: None

Work Environment: Office working conditions, hybrid work model