SVP- Global Account Management

As the SVP, Global Account Managerment Leader, you will be a key revenue driver responsible for overseeing and optimizing the performance of our account management teams, which include Global, Key, National, and General Account Management. You will lead strategic efforts focused on account expansion, retention, and growth, ensuring long-term success and profitability. This role is critical in developing strategies to strengthen client relationships and deliver exceptional service that translates into increased revenue.

The salary range on this job posting/advertising has been developed to give applicants a wide range to comply with pay transparency laws in all states and geographical areas. Many factors, such as years of experience, geographical location, budget etc. are considered when determining the starting rate of pay. The salary range posted represents the pay range for U.S. candidates. If the job posting indicates that the role is available for international candidate consideration, the salary range will be based on the local market for the country where the candidate would be working.

This role may be eligible for an incentive, commission, bonus, or a discretionary bonus program based on the company's financial goal achievement and individual performance.

Leadership of Account Management Teams

Provide strategic direction and leadership to four distinct account management teams: Global Account Management, Key Account Management, National Account Management, and General Account Management, ensuring they align with company objectives and revenue goals.

Account Expansion & Retention

• Design and execute comprehensive strategies for expanding client accounts while maintaining strong retention rates. Identify upsell opportunities, additional service offerings, and new revenue streams.

Develop Partnership Frameworks

• Design and implement robust frameworks for evaluating, prioritizing, and integrating partnerships, ensuring alignment with business strategy and maximizing mutual value.

Drive Strategic Partnerships

• Identify, cultivate, and manage high-value strategic partnerships to enhance service offerings and expand market reach, focusing on opportunities that align with corporate goals.

Revenue Growth

• Partner with Sales, Product, Marketing, and Service Delivery teams to drive account growth through targeted strategies that enhance customer value and satisfaction, ensuring account profitability and long-term engagement.

Client-Centric Strategies

• Develop and maintain deep relationships with key clients across different segments, understanding their business needs, and positioning our services as essential to their operations.

Team Development & Performance

• Lead, mentor, and develop a diverse team of Account Managers. Ensure they are equipped with the resources, tools, and skills to deliver exceptional client service and meet ambitious growth targets.

Operational Excellence

• Streamline processes and tools across the account management functions to ensure efficient, scalable, and high-quality service delivery, ensuring uniformity in client engagement across all teams.

Cross-Functional Collaboration

• Work closely with internal teams to create cohesive client strategies, ensuring all aspects of client service, from onboarding to ongoing support, are seamless and aligned with the company's broader objectives.

Data-Driven Insights

• Leverage data and analytics to track client satisfaction, performance metrics, and account growth, providing senior leadership with accurate reporting and forecasts. Use these insights to refine strategies and enhance client outcomes.

• 10+ years of proven experience in a senior account management or client success leadership role, preferably within the travel or related service industries.
• Strong leadership and people management skills, with experience leading large, multi-tiered teams.
• Demonstrated success in driving revenue growth through account expansion and retention initiatives.
• Ability to work cross-functionally and lead change initiatives that enhance client service and drive business success.
• Strategic thinker with excellent communication, negotiation, and relationship-building skills.
• Familiarity with CRM platforms(SFDC), data reporting tools, and performance metrics tracking.
• Strong interpersonal skills and negotiation skills to work effectively with corporate clients, sales management, information technology and client services staff.
• Time management skills, computer skills with Microsoft office products
• Ability to travel up to 50%

Our benefit offerings include choice of two medical plans and two dental plans, vision insurance, flexible spending accounts (FSAs), company-paid life insurance and AD&D, optional additional life insurance and AD&D, disability insurance, paid parental leave, paid time off, 401k Plan with company match, discounted employee travel options, access to LinkedIn Learning webinars and courses. Discounted pet insurance and auto, home, & renters insurance.

Internova Travel Group is an Equal Opportunity Employer. We make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class.

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