Credit & Collections Specialist - On-Site 1-2x a month

Lassonde Pappas & Co. is a US Leader in beverage manufacturing dedicated to our team members, customers and consumers satisfaction. We remain committed to our small-town roots and rural values. Hardworking and caring are qualities that make our teams special. Since 1942, we've been producing delicious products for our customers across the country!

To provide the best for our customers, we focus on building the best team by creating and advancing an inclusive environment amongst our diverse workforce. If you're passionate about customer satisfaction, reliable, and committed to being and doing better, join us!

We value each of our employee's total wellbeing. To support employees in all stages of their wellness journey, we have a robust benefits program including: medical, dental, and vision coverage options, growth and development potential, along with 401-K, Life & Disability Insurance, PTO, Tuition Reimbursement, Health Fairs, Gym Membership Discounts, and so much more!

Position Summary:

Reporting to the Associate Manager, Credit and Collections, the incumbent plays an active role in the management of credit risk, the review of credit limits, and the collection of overdue accounts receivable.

Primary Responsibilities:

• Collection of open accounts receivable accounts with close follow-up in accordance with the terms granted;
• Resolve inbound or outbound phone calls and/or e-mails, while remaining professional and improving customer relations;
• Resolve client-invoicing discrepancies and Accounts Receivable delinquency promptly;
• Ensure accuracy of customer's account data, billing address and payment terms;
• Prepare and maintain collection notes in database;
• Analysis of blocked orders and taking action to release them;
• Analyze payment patterns;
• Reconciliation of accounts receivable;
• Maintain or exceed delinquency monthly DSO targets
• Review and extend customer credit based on advanced analysis of financial position and credit profile on an ad hoc or annual basis;
• Seek and maintain appropriate trade credit insurance coverage on new or existing accounts;
• Use discretion to order foreclosure, service disconnection and repossession in appropriate situations;
• Work collaboratively with internal and external contacts regarding invoice issues
• Build customer portal access for collection purposes and effectiveness;
• Participation in various continuous improvement projects of the department;
• Any other related tasks

Education and Required Experience:

• Associate degree or higher, or equivalent work experience;
• Experience in manufacturing and/or agri-food sector (asset).

Skills Sought:

• Detail oriented with strong analytical skills with a commitment to quality, accuracy, and continuous improvement;
• Flexible, self-starter with the ability to take leadership initiative;
• Ability to research in multiple systems and analyze solutions;
• Exceptional organizational and time management skills;
• Excellent communication (verbal and written), interpersonal and negotiation skills;
• Results-driven individual with a proven track record;
• Ability to work well independently and on a team;
• Proficient in Microsoft Office (Excel, Word, Outlook)

Physical Requirements & Working Conditions:

Frequent: Sitting, upward, and downward flexion of neck; fine finger dexterity and light to moderate finger pressure to include extended periods of keyboard and mouse use, side-to-side turning of neck, walking, standing, bending and stooping, pushing/pulling, twisting at waist, moderate wrist torque to twist equipment knobs and dials

Vision: Ability to see in the normal visual range with or without correction

Hearing: Ability to hear in the normal audio range with or without correction

This job description is not intended to contain a comprehensive list of the responsibilities that are required to successfully perform in this position. Other duties as assigned are part of every job description. The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential job functions.

Lassonde Pappas & Co., Inc provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.